You're facing a team member-client conflict. How can Motivational Interviewing help you find resolution?
Motivational Interviewing (MI) is a powerful tool for addressing team-member client conflict, focusing on empathy and listening to uncover underlying motivations. To effectively use MI:
- Express empathy through reflective listening, which helps validate the client's feelings and concerns.
- Develop discrepancy by helping the client see the gap between their goals and their current situation.
- Support self-efficacy by empowering the client to believe in their ability to resolve issues.
How have you used communication techniques like MI to resolve conflicts?
You're facing a team member-client conflict. How can Motivational Interviewing help you find resolution?
Motivational Interviewing (MI) is a powerful tool for addressing team-member client conflict, focusing on empathy and listening to uncover underlying motivations. To effectively use MI:
- Express empathy through reflective listening, which helps validate the client's feelings and concerns.
- Develop discrepancy by helping the client see the gap between their goals and their current situation.
- Support self-efficacy by empowering the client to believe in their ability to resolve issues.
How have you used communication techniques like MI to resolve conflicts?
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