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Last updated on 2024年8月27日

You're facing team conflicts in an emergency. How do you resolve them effectively?

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In an emergency, the pressure is high, and conflicts within your team can escalate quickly, potentially impeding your response efforts. Recognizing and resolving these conflicts swiftly is paramount to maintaining an effective emergency management operation. Whether you're a first responder or part of a disaster relief team, understanding how to navigate interpersonal issues during a crisis is a crucial skill. You need to ensure that everyone remains focused on the common goal: resolving the emergency at hand.

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Tiago Ferreira

Crime Prevention | Stakeholder Engagement | Human Centred Design | Safer Cities | Digital Transformation | Ethics
Anthony Crocock, MBA

Paramedic, CCEMT-P, FP-C and Experienced Educator Empowering Prehospital Providers to Unlock Their Full Potential
Stephen Hubbs

at Inspira Health Network

1 Assess Quickly

When a conflict arises, your first step is to assess the situation quickly . Determine the root cause of the disagreement without taking sides or casting blame. It's important to listen to all parties involved to understand their perspectives. This isn't the time for a deep dive; a rapid assessment will suffice to prevent the conflict from escalating. Your goal is to gather enough information to make an informed decision on how to proceed and to ensure that the team's focus remains on the emergency response.

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Anthony Crocock, MBA

Paramedic, CCEMT-P, FP-C and Experienced Educator Empowering Prehospital Providers to Unlock Their Full Potential
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In an emergency, to resolve team conflict the main focus is to remain calm and objective. Then quickly assess the situation to identify the root cause, focusing on patient care as the top priority. Facilitate brief, open communication to understand each of the parties perspective, then implement an immediate solution or compromise. when necessary, delegate tasks to minimize disruption and temporarily separate the conflicting parties. After the emergency, debrief with the team to discuss what happened and how to avoid similar conflicts in the future. Provide additional support or training if needed to strengthen teamwork and communication.

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Stephen Hubbs

at Inspira Health Network
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I believe that by knowing the people on your team, you are able to assign them to those tasks which will allow them to perform at their best. Once they are given their tasks, get out of their way and let them complete their tasks. Ask for periodic updates and be available for any questions, but let your staff do the job that they were assigned.

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Rich Ormonde

I solve your problems in healthcare delivery. RODP, PG Dip, FHEA, CHSE, CHSOS.
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Quickly ask the relevant team members what is the conflict. Ask fo evidence - they may have discovered something that has been missed by the Bronze or Silver Commanders or have an update to a situation that has changed. Once established, highlight what the priorities are in the current mission objectives and ensure they are carried out.

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Nick Pavard

Clinical Safety Officer and Care Quality Commission Lead at 8foldGovernance | U7s #RFU Rugby Coach | Assistant Cub Scout Leader
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The JESIP joint decision making model is a tried and tested method for multi-disciplinary teams to reach a shared consensus no matter the "level" - strategic, tactical or operational.

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2 Communicate Clearly

Once you've assessed the situation, communicate your findings clearly to all team members. Use plain language and be direct, yet empathetic. It's essential to articulate that while the concerns are valid, the immediate priority is the emergency at hand. Establish clear expectations for professional behavior and remind your team of the protocols in place for managing disputes. Effective communication can often defuse tensions and refocus the team's efforts on the task at hand.

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3 Implement Solutions

After communicating with your team, implement solutions that address the conflict while keeping the emergency response on track. This might involve reassigning roles, mediating a quick resolution, or setting up a later time to discuss the issue in depth. The key is to act decisively and ensure that each team member feels heard and valued. Remember that solutions should be fair, maintain team cohesion, and uphold the integrity of the emergency response.

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4 Maintain Control

Maintaining control over the situation is crucial. You must lead by example, showing calmness and decisiveness. Reiterate the common goal and use your authority as a team leader to enforce the necessary measures to keep the team functional. If emotions run high, provide a brief opportunity for team members to vent in a controlled environment, but quickly steer the focus back to the emergency response. Your leadership in maintaining control can prevent conflicts from derailing your team's efforts.

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5 Follow Up Later

Once the emergency has been addressed, it's important to follow up on the conflict. Ignoring it can lead to resentment and future issues. Schedule a debriefing session to discuss what happened, why it happened, and how similar situations can be prevented in the future. This follow-up demonstrates your commitment to your team's well-being and continuous improvement, which is vital for maintaining morale and trust within the team.

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Tiago Ferreira

Crime Prevention | Stakeholder Engagement | Human Centred Design | Safer Cities | Digital Transformation | Ethics
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After resolving team conflicts during an emergency, conducting a post-operation review is crucial for addressing any lingering issues and preventing future conflicts. By scheduling a debriefing session, we can openly discuss what transpired, identify underlying causes, and collaboratively develop strategies for improvement. This approach not only reinforces our commitment to the team's well-being but also leverages the lessons learned to enhance our operational effectiveness and maintain trust and morale within the team.

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6 Build Resilience

Finally, use conflicts as learning opportunities to build resilience within your team . Encourage open communication and foster an environment where team members feel comfortable sharing their concerns before they escalate into conflicts. Training in conflict resolution and stress management can also be beneficial. By proactively addressing these issues, you'll strengthen your team's ability to handle future emergencies with fewer internal conflicts.

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Joan Webo

ATCO
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Capacity building( conflict training as well as the associated drills) should be done regularly to ensure each person understands their responsibilities incase of an actual emergency to reduce conflict of duties and responsibilities. Other team building activities can also be done to foster cooperation and teamwork in the groups. Great leadership is key. Team members opinions should be valued and if not used they should not be shut down but rather appreciated, this will reduce chances of mutiny and low self esteem in team activities.

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You're facing team conflicts in an emergency. How do you resolve them effectively?

1

2

3

4

5

6

1 Assess Quickly

2 Communicate Clearly

3 Implement Solutions

4 Maintain Control

5 Follow Up Later

6 Build Resilience

Emergency Management

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You're facing team conflicts in an emergency. How do you resolve them effectively?

1

2

3

4

5

6

1 Assess Quickly

2 Communicate Clearly

3 Implement Solutions

4 Maintain Control

5 Follow Up Later

6 Build Resilience

Emergency Management

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感谢您的反馈

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