You're facing system crashes during crucial operations. How can you maintain client trust and confidence?
System crashes during critical operations can test client relationships. Here's how to keep trust intact:
- Communicate proactively, informing clients about issues and resolution steps.
- Offer transparent timelines for fixes and updates to set realistic expectations.
- Demonstrate commitment by providing compensatory services or discounts.
How do you ensure client confidence when technology fails? Share your strategies.
You're facing system crashes during crucial operations. How can you maintain client trust and confidence?
System crashes during critical operations can test client relationships. Here's how to keep trust intact:
- Communicate proactively, informing clients about issues and resolution steps.
- Offer transparent timelines for fixes and updates to set realistic expectations.
- Demonstrate commitment by providing compensatory services or discounts.
How do you ensure client confidence when technology fails? Share your strategies.
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