In the wake of a data breach, it's crucial to remain calm and transparent. First, acknowledge the situation and communicate that you are actively assessing the impact. Provide stakeholders with a clear timeline for when they can expect updates. Focus on gathering accurate information before sharing details to avoid speculation. Establish a dedicated communication channel to address concerns promptly. Highlight the immediate steps being taken to contain the breach and prevent future incidents, emphasizing your commitment to security. This approach fosters trust, reduces anxiety, and demonstrates accountability, helping to stabilize the situation and reassure stakeholders.

Create a formal communication channel as part of the plan first (which can be one part of a crisis management process/procedures) and during such a crisis (data breaches for example), transparency will play a key role in handling the requirements of the respective stakeholders. Make sure that the pre-defined key stakeholders are well informed about the crisis on a regular basis, where the burden sharing for the consequences in such scenarios would get materialized in a meantime.

The lack of communication invariably means stakeholders can miss out on vital information. Stakeholders who are interested parties should be comfortable asking questions and having access to the information that is important for them to know and understand. Stakeholders often want to understand the process, they often need guidance of what they need to do next. Reassurance, good policy guidelines, and clear and relevant communication is key. Also that follow up is crucial with lessons learned so that everyone can understand how to be even better the next time.

The most important things is as an organization we need to reach people and make that admission before they found out through media. This is very important. We need to provide them with initial instructions and comfort them that they will take care of them and ask the customer for a time to investigation. Then Keep them updated regularly of the situation and provide them of a time frame of completion and final out come. Once the final outcome reached provide solutions and compensation in a individual basis rather than giving them a uniform solution for all. This will benefit you financially since you only have to compensate the effected once. Customer also tend to feel recognized and will be loyal forever.