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You're facing software testing performance issues. How do you set stakeholder timeline expectations?

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When software testing hits a snag with performance issues, it's crucial to manage stakeholder expectations effectively. Performance issues can arise due to various reasons, such as inadequate resources, unforeseen bugs, or scalability challenges. As a software tester, you're tasked with not only identifying and resolving these issues but also with communicating realistic timelines to stakeholders who may not fully understand the complexities involved. Setting clear expectations early on can prevent frustration and maintain trust throughout the testing phase.

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Akash Ajay
Darshit Shah

Principal Quality Assurance | Scrum Master Certified | ISTQB? Agile Certified | ISTQB? CTFL Certified | Team Management…

1 Assess Issues

Before you can set any expectations, you must thoroughly assess the performance issues at hand. Dive into the data and analyze where bottlenecks are occurring. Is it a server limitation, inefficient code, or something else? Understanding the root cause will give you a better idea of the scope of the problem and the potential time needed for resolution. Communicate these findings to stakeholders in a way that is clear and devoid of excessive technical jargon, so they grasp the seriousness and the impact on timelines.

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Sadia Ghulam Rasool

Test Automation Engineer | core banking | web application testing| Selenium | Api Testing | Fintech | Digital Payment | POS acquiring , Merchant & E-commerce payment | VISA/MC/UPI certifications | IBFT
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Communicate clearly with stakeholders about the current performance issues, outline planned actions to address them, and provide regular updates on progress to manage timeline expectations effectively.

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Akash Ajay
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Before setting expectations, I thoroughly assess performance issues by analyzing data to find bottlenecks, whether it's a server limitation, inefficient code, or another cause. Clear communication of these findings helps stakeholders understand the impact on timelines.

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2 Plan Realistically

After identifying the issues, it's time to plan a realistic approach to tackle them. This involves estimating the time required to fix the problems and validating the solutions. Remember, it's better to overestimate than to promise an aggressive deadline that may not be met. Explain to your stakeholders that software testing is an iterative process and that some issues may take longer to resolve than initially anticipated. This transparency will help in managing their expectations and building a buffer for any unexpected challenges.

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Akash Ajay
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After identifying issues, plan a realistic approach and estimate time carefully. It's better to overestimate than miss a deadline. Explain to stakeholders that testing is iterative and some issues may take longer. This transparency helps manage expectations and allows for unexpected challenges.

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3 Update Regularly

Consistent communication is key in setting and managing timeline expectations. Provide regular updates on the progress of resolving performance issues. If you encounter delays, don't shy away from informing stakeholders promptly. This keeps them in the loop and allows them to adjust their plans accordingly. Use layman's terms when discussing technical aspects and always relate back to how these updates affect the overall project timeline.

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4 Involve Stakeholders

Involving stakeholders in the testing process can be beneficial. Invite them to review sessions or demos where they can see firsthand the challenges and progress being made. This inclusion fosters a better understanding of the testing phase and why certain issues take time to fix. It also gives them a sense of ownership and can lead to more realistic expectations about the project's timelines.

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Darshit Shah

Principal Quality Assurance | Scrum Master Certified | ISTQB? Agile Certified | ISTQB? CTFL Certified | Team Management | Manual Testing | API Testing | Selenium | TestNG | Cucumber | Robot Framework
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Involving stakeholders means actively engaging and including relevant individuals or groups in the decision-making and planning processes of a project or initiative. It's about seeking their input, listening to their concerns, and keeping them informed about progress and decisions. By involving stakeholders, you ensure that their perspectives are considered, which can lead to better-informed decisions, increased buy-in, and stronger support for the project's goals. This collaborative approach fosters a sense of ownership and commitment among stakeholders, ultimately contributing to the project's success and alignment with organizational objectives.

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5 Mitigate Risks

Risk mitigation is an essential aspect of managing timeline expectations. Identify potential future performance issues and develop strategies to prevent or minimize them. This proactive approach demonstrates your commitment to maintaining project timelines and can reassure stakeholders that delays will be minimized. Discuss these strategies with stakeholders, so they understand that while some delays are inevitable, steps are being taken to control the situation.

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Akash Ajay
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Mitigating risks is key to managing timeline expectations. Identify potential issues early and develop strategies to prevent them. This proactive approach reassures stakeholders that delays will be minimized and shows commitment to maintaining project timelines.

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6 Flexibility Counts

Finally, emphasize the importance of flexibility in software testing timelines. Performance issues can be unpredictable, and sometimes, additional problems may surface during the resolution process. Encourage stakeholders to consider flexibility in their planning and to understand that quality should not be compromised for speed. Assuring them that the end goal is a robust, high-performing product can help align their expectations with the realities of software testing.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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You're facing software testing performance issues. How do you set stakeholder timeline expectations?

1

2

3

4

5

6

7

1 Assess Issues

2 Plan Realistically

3 Update Regularly

4 Involve Stakeholders

5 Mitigate Risks

6 Flexibility Counts

7 Here’s what else to consider

Software Testing

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You're facing software testing performance issues. How do you set stakeholder timeline expectations?

1

2

3

4

5

6

7

1 Assess Issues

2 Plan Realistically

3 Update Regularly

4 Involve Stakeholders

5 Mitigate Risks

6 Flexibility Counts

7 Here’s what else to consider

Software Testing

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