You're facing a security incident at work. How do you inform customer service reps without sparking fear?
If a security incident occurs, it's crucial to inform customer service reps in a way that prepares them without causing alarm. Here are steps to achieve this:
- Provide clear, factual information about the incident, avoiding speculative language that could cause unnecessary worry.
- Empower reps with specific instructions on how to address customer concerns and questions regarding the incident.
- Reassure your team by highlighting the measures being taken to resolve the issue and protect both customers and the company.
How do you approach delicate communications in your workplace?
You're facing a security incident at work. How do you inform customer service reps without sparking fear?
If a security incident occurs, it's crucial to inform customer service reps in a way that prepares them without causing alarm. Here are steps to achieve this:
- Provide clear, factual information about the incident, avoiding speculative language that could cause unnecessary worry.
- Empower reps with specific instructions on how to address customer concerns and questions regarding the incident.
- Reassure your team by highlighting the measures being taken to resolve the issue and protect both customers and the company.
How do you approach delicate communications in your workplace?