Last updated on
2024年9月20日
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When facing questioning from a senior manager over a billing error, transparency and preparation are your allies. Here’s how to handle the situation professionally:
- Provide a clear and concise explanation of the error, taking responsibility where due.
- Outline the steps taken to resolve the issue and prevent future occurrences.
- Remain composed and open to feedback, showing your commitment to improvement.
How do you approach tough conversations with management? Share your strategies.