Quand les parties prenantes résistent aux résultats de la QA, il faut transformer cette résistance en opportunité. Dale Carnegie, expert en persuasion, disait : “La meilleure fa?on de gagner une discussion, c’est de l’éviter.” Plut?t que de confronter, engagez un dialogue basé sur les faits : présentez des données tangibles, montrez des exemples concrets de risques détectés et d’impacts potentiels. Utilisez des scénarios utilisateur réels pour illustrer pourquoi ces résultats sont critiques. Proposez des solutions plut?t que des problèmes : montrez que la QA ne freine pas, mais sécurise la réussite. Enfin, assurez une communication continue pour maintenir la transparence et renforcer la confiance.

Winning over stakeholders on QA findings is tough as QA teams are often seen as troublemakers. But below are some tips to win their support: * Use (We) instead of (You) to promote teamwork (e.g. We can solve this). * Share findings clearly, emphasizing the benefits of addressing them for everyone. This makes it easier to understand why changes are needed & encourages support. * Engage them from the start by seeking their input on the findings to help them feel involved & reduce resistance. * Listen to their viewpoints & address their concerns to show respect & open the door for constructive discussion. * Be part of the Solution not just the problem, propose practical solutions & recommendations, then follow up with support.

When facing resistance from stakeholders on QA findings, it’s crucial to approach the situation with empathy and clarity. Start by understanding their perspective—listen actively to their concerns. Then, present your findings in a way that highlights their impact on the project's success. Use data and real-life examples to illustrate potential risks and the benefits of addressing issues promptly. Frame your recommendations as collaborative solutions, emphasizing how they align with the stakeholders’ goals. Building rapport through regular communication and involving them in the QA process can also foster trust. Ultimately, the key is to create a partnership focused on quality and shared success.

Winning over stakeholders who resist QA findings requires a strategic approach. Start by presenting the data in a clear, objective, and non-confrontational manner, focusing on how the findings impact the overall project goals, user experience, and potential risks. Frame the discussion around shared objectives, emphasizing how addressing the issues can enhance product quality, reduce future costs, and improve customer satisfaction. Offer actionable solutions and alternatives, showing that you're not just identifying problems but are committed to resolving them. Engaging stakeholders in collaborative problem-solving can transform resistance into support, demonstrating that QA is an integral part of achieving project success.

To convince stakeholders on QA Findings and to strategize way ahead towards more efficient association: - Document Thoroughly all the findings. Prioritize the findings aligning with Project Goals/objectives along with the risk mitigation strategies laid out for stakeholders understanding. Come up with possible solutions too for stakeholders perview. - Quantify the impact of the findings on the process like potential surge on ops cost, resource churn, support costs etc. - Understand the concerns of stakeholders and the reason for the resistence like tight schedules, resource constraints or misunderstandings of QA role/responsibilities. - Prepare for re-prioritization based on goals, de-prioritization of any low severity issues/observations.