You're facing resistance from stakeholders on a process design change. How can you win their support?
Curious about navigating stakeholder pushback? Share your strategies for turning resistance into support.
You're facing resistance from stakeholders on a process design change. How can you win their support?
Curious about navigating stakeholder pushback? Share your strategies for turning resistance into support.
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Start by defining shared goals and KPIs relating to specific process. Get a sign-off from stakeholders regarding the shared goals. When you introduce process changes tie them to overarching goals so everyone understands why certain changes are needed. Top-level sponsor and mandate is also required for effectively drive change. Be mindful that challenges can be sometimes interpreted by different stakeholders as blaming some specific person. However, processes are interconnected to many people and other processes too. Process redesign needs to be communicated with high awareness of the possibility of this psychological pushback.
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When stakeholders push back, the first step is to actually listen. Like, really listen. Get to the core of their concerns instead of brushing them aside. Then, translate the process change into something that speaks directly to their priorities, whether it's cutting costs, saving time, or improving outcomes. Show them the win. If all else fails, propose a small pilot program, a trial run they can't say no to. Once they see the results in action, resistance usually melts away.
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I would begin by having open conversations to understand their concerns, making it clear that I value their input. I’d address their worries directly and transparently. Next, I’d demonstrate how the change creates a win-win situation—benefiting both the organisation and the stakeholders by improving outcomes and aligning with their goals. I would involve them in the process to ensure they feel part of the solution. Finally, I’d suggest a phased rollout to make the transition smoother for everyone.
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There are 4 scenarios according to the following factors 1- stakeholders power 2- stakeholders interest 3- stakeholders assertiveness 4- stakeholders cooperativeness - For high power, high interest stakeholders, using collaboration style to engage them deeply in decision making - For high power, low interest stakeholders, using compromise style, by addressing concerns while ensuring minimal disruption - For low power, high interest stakeholders, using accommodation style by accommodate their needs and show empathy - For low power, low interest stakeholders, use avoidance style to reduce unnecessary conflicts The combination between Thomas kilmann model and stakeholders power interest matrix can lead to the best negotiation style
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When stakeholders resist a process design change, it's time to step into their shoes and decode the "why" behind their objections. Start by listening, what's their primary concern? Is it cost, timeline, or just the classic fear of the unknown? Once you understand their angle, address it directly with data and a clear value proposition. Highlight how the change aligns with their priorities, whether it's efficiency, ROI, or simply making their lives easier. And remember, people are far more likely to support what they help shape, so give them a voice in the process, and watch the resistance start to dissolve.
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