You're facing resistance from stakeholders in an AI project. How can you overcome their reluctance to change?
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Showcase real-world applications:Start with a pilot program to demonstrate AI's value. This allows stakeholders to witness tangible results, easing their concerns and building trust in the technology.### *Engage through interactive experiences:Host an interactive "future of work" day where stakeholders can experience AI applications tailored to their roles. This hands-on approach makes the benefits of AI more relatable and less abstract, fostering enthusiasm and support.
You're facing resistance from stakeholders in an AI project. How can you overcome their reluctance to change?
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Showcase real-world applications:Start with a pilot program to demonstrate AI's value. This allows stakeholders to witness tangible results, easing their concerns and building trust in the technology.### *Engage through interactive experiences:Host an interactive "future of work" day where stakeholders can experience AI applications tailored to their roles. This hands-on approach makes the benefits of AI more relatable and less abstract, fostering enthusiasm and support.
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Understand Concerns: Engage stakeholders to identify specific fears or objections related to the AI project. Educate and Inform: Provide clear, concise information on AI benefits and address misconceptions through workshops or presentations. Showcase Value: Present case studies and success stories that highlight tangible outcomes from similar AI implementations. Involve Stakeholders: Include them in the planning and decision-making process to foster a sense of ownership and commitment. Start Small: Propose pilot projects to demonstrate AI's potential with minimal risk, allowing stakeholders to see results firsthand. Communicate Regularly: Maintain open communication, providing updates and soliciting feedback to keep stakeholders engaged.
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Create an interactive AI simulation that showcases potential benefits in real-time. Host a "future of work" day where stakeholders experience hands-on AI applications tailored to their roles.
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When facing resistance from stakeholders in AI projects, I emphasize building trust and involving them early in the process. This isn’t new—when Data Science gained popularity, many stakeholders were hesitant about "black box" models or lesser-known algorithms created by ML engineers due to a lack of understanding. I overcame this by ensuring stakeholders felt like collaborators, not outsiders, and by translating technical concepts into business outcomes that matter to them. Sharing real-world success stories from well-known companies also helps build confidence and alignment. The less abstract and more concrete you make this journey, the safer and less reluctant stakeholders will feel.
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Here’s a concise 5-step approach based on my experience, Identify Concerns: Start by actively listening to stakeholder concerns. Understand their reluctance is rooted in job security, technical knowledge, scepticism about ROI. Real-World Value: Share data-driven case studies and stories to illustrate AI’s tangible benefits, aligning them with their goals. Engage Early-Often: Involve stakeholders from the beginning, allowing them to shape parts of the AI strategy and build a sense of ownership. Low-Risk Projects: Suggest starting with a small, low-risk initiative to show quick wins and prove AI’s value incrementally. Communication: Maintain open lines of dialogue to continually address concerns and update them on project progress.
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We are still very much at the start of the AI revolution. It’s quite normal for your stakeholders to express concerns and doubts about introducing AI into critical workflows and revenue generating products. It’s critical to treat a new AI feature just like you would any other new feature or service: ?? Be crystal clear about the business objectives ?? A/B test the feature in to validate / invalidate stakeholders’ concerns ?? Create transparency with your users about quality and source of generating responses directly from the AI ?? Create transparency with your business around costs and performance ?? Consider patterns like RAG to ground the experience to your data. You can always find a partner to assist if you need help.
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