Winning over resistant stakeholders to a customer-centric shift requires empathy, clear communication, and strategic action.

To persuade stakeholders who are hesitant about prioritizing customers, you'll need to make a compelling case that aligns with their interests. Here's how you can effectively win them over:

• Highlight the benefits: Present data and case studies showing how customer-centric strategies improve revenue and satisfaction.

• Engage them early: Include stakeholders in planning sessions to foster ownership and address concerns upfront.

• Show quick wins: Implement small changes that yield immediate positive results to build confidence in the new approach.

What strategies have worked for you in gaining stakeholder support?