You're facing resistance from staff on tech upgrades at your B&B. How can you overcome their objections?
Are tech hurdles at your B&B sparking debate? Dive into the discussion and share how you navigate the digital divide with your team.
You're facing resistance from staff on tech upgrades at your B&B. How can you overcome their objections?
Are tech hurdles at your B&B sparking debate? Dive into the discussion and share how you navigate the digital divide with your team.
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- Communicate the benefits of the tech upgrades, focusing on how they improve efficiency and guest satisfaction. - Offer hands-on training sessions to build staff confidence with new systems. - Address concerns individually, showing empathy and offering tailored support. - Highlight success stories from other properties using similar tech. - Involve staff in the decision-making process to create a sense of ownership and collaboration.
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Resistance to tech is often rooted in unfamiliarity or fear of change. To overcome this, it’s crucial to involve your team early in the process—show them how the new technology can streamline tasks, save time, and enhance the guest experience. Offering hands-on training and addressing concerns individually can transform skepticism into enthusiasm, ultimately creating a smoother transition and boosting staff confidence in the long run.
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