You're facing resistance from clients on IA modifications. How do you navigate their pushback effectively?
When clients resist Information Architecture (IA) modifications, it's crucial to approach the situation tactfully. To navigate this challenge:
- Demonstrate the value: Illustrate how the IA changes benefit their user experience or bottom line.
- Engage in active listening: Understand their concerns fully before proposing solutions.
- Offer education and support: Help clients understand the rationale behind the modifications and provide ongoing assistance.
What strategies have worked for you when explaining IA changes to clients?
You're facing resistance from clients on IA modifications. How do you navigate their pushback effectively?
When clients resist Information Architecture (IA) modifications, it's crucial to approach the situation tactfully. To navigate this challenge:
- Demonstrate the value: Illustrate how the IA changes benefit their user experience or bottom line.
- Engage in active listening: Understand their concerns fully before proposing solutions.
- Offer education and support: Help clients understand the rationale behind the modifications and provide ongoing assistance.
What strategies have worked for you when explaining IA changes to clients?