You're facing a reserved new client. How can you break the barriers and establish rapport effectively?

If a client is very reserved in the dealing, one can follow these suggestions: 1. Make the client comfortable in your company. The client might be feeling out of place in case they have come from a different place. So, whatever the reason may be, it is your duty to make them feel comfortable. 2. Play on shared interests: According to human psychology, people like to talk about their interests and that could become a game-changer for you in this case. Research beforehand about the interests of your client. 3. Talk about their experiences and expectations so they can comfortably step out of their comfort zone, which will help you to build a smooth flow of conversation without making it awkward or a forced conversation.

To build rapport with a reserved client, practice active listening and ask open-ended questions to encourage deeper conversation. Identify common interests and share a bit about yourself to foster connection while being patient and respectful of their comfort level. Following up with a personalized message can further strengthen the relationship.

Para quebrar o gelo, comece com uma conversa leve e amigável, abordando temas neutros como o clima ou tendências do mercado. Fa?a perguntas abertas, use um tom de voz acolhedor e mantenha uma linguagem corporal que transmita confian?a. Seja paciente e mostre genuíno interesse no que o cliente diz, criando um ambiente seguro para que ele se sinta confortável em se abrir.

Many “shy” clients are introverts who’d rather be elsewhere, so let’s start by respecting boundaries instead of breaking barriers: “Thanks for taking the time to talk with me. Before we begin, what topics would you most like to discuss, and are there any that you’d prefer to skip now? As long as you have the time, we can focus on your main interests here and address others later.”

Building rapport with a reserved client requires patience and a thoughtful approach. I focus on understanding their perspective, as they may be reserved due to unfamiliarity with the situation or cultural differences. By showing empathy and listening carefully, clients tend to open up when they feel understood. Creating a comfortable, low-pressure environment is also key. I like to start with casual, open-ended questions to ease into the conversation. Letting the client guide the discussion naturally often helps reveal common ground. Lastly, I tailor my communication style to match the client's comfort level, which helps build trust and leads to a more productive relationship!