You're facing a reservation mix-up on a fully booked evening. How will you manage the situation effectively?
When faced with a reservation mix-up on a bustling evening, the key is to manage the situation with tact and efficiency. Here's how to turn a potential disaster into an opportunity:
- Offer sincere apologies and explain the situation honestly.
- Provide alternatives such as a complimentary drink or a discount for future visits.
- Record customer details to ensure priority seating at the next available opportunity.
How do you tackle unexpected overbookings? Feel free to share your strategies.
You're facing a reservation mix-up on a fully booked evening. How will you manage the situation effectively?
When faced with a reservation mix-up on a bustling evening, the key is to manage the situation with tact and efficiency. Here's how to turn a potential disaster into an opportunity:
- Offer sincere apologies and explain the situation honestly.
- Provide alternatives such as a complimentary drink or a discount for future visits.
- Record customer details to ensure priority seating at the next available opportunity.
How do you tackle unexpected overbookings? Feel free to share your strategies.
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