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Last updated on 2024年8月17日

You're facing pushback from stakeholders on automation. How can you win them over to streamline processes?

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When you propose automating processes in your company, you might encounter resistance from stakeholders. Their concerns could range from job security to the cost of implementation. To win them over, you need a strategy that not only addresses their fears but also highlights the benefits of process automation. This involves demonstrating how automation can lead to greater efficiency, accuracy, and ultimately, profitability. Engaging stakeholders with clear communication, evidence of success, and a plan for a smooth transition can help turn skeptics into supporters of process automation.

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Gaurav Dakshini

Founder, CEO Pharma-zon (India's First Pharma's Amazon), Author of Amazon's Best Selling Book, Quit Mediocrity :…
Ulf Hamrin

Senior(Retired)
Kris Watt

Member-Focused Technology Leader | Process Improvement and Automation Evangelist | Transforming Operations Through Data…

1 Understand Concerns

Understanding stakeholders' concerns is the first step in overcoming resistance to process automation. Engage in open dialogue to uncover the root of their apprehension, which can range from fear of job loss to doubts about the return on investment. Listen actively and show empathy to their perspective. This will not only build trust but also provide you with valuable insights into how to tailor your approach to address specific worries and demonstrate the value that automation can bring to their roles and the organization as a whole.

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Gaurav Dakshini

Founder, CEO Pharma-zon (India's First Pharma's Amazon), Author of Amazon's Best Selling Book, Quit Mediocrity : Building Pharma Legacy
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Understanding concern is the pre requisite as it will start open dialogue between automation team and stakeholders. Based on benefits that process automation is going to bring - Return on investment, Quality compliance, Process Simplification etc, you can discuss with stakeholders and make them understand how it’s valuable to organisations. However in case still there is resistance then need to discuss common ground where solution can be implemented in phased manner. Normally these resistance came from fear of loosing on existing procedures which is nothing but some kind of comfort zone. Try and have open dialogue and understand the genesis of resistance.

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Ulf Hamrin

Senior(Retired)
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If resistance is due to lack of experience of implementing automation in the specific process you may propose to implement a pilote installation on a small part of the process and scale up when stakeholders are comfortable with the result.

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Kris Watt

Member-Focused Technology Leader | Process Improvement and Automation Evangelist | Transforming Operations Through Data Insights
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Understand concerns so that you can work to overcome them. Never brush them off - even if it seems like a minor concern to you, it may not be minor to them. Once you understand the concerns, show how you can overcome them: - Concerned about accuracy? Show your data validation methods - Concerned about SLAs? Show your monitoring and alerting - Concerned about ROI? Show how you track and report on this, and show other similar solutions already implemented. Address concerns early, deliver benefit, and you will build a great stakeholder relationship that will see them becoming an advocate for your program.

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Tamzid Molla

Driving Growth to businesses | Linkedin Top Voice ?? | Startup Enthusiast | Digital Marketer | IT Management | SEO | SEM | AI & Process Automation | Ad Experts | Web Development | ??
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To win over stakeholders who are resistant to automation, start by clearly communicating the tangible benefits, such as increased efficiency, cost savings, and improved accuracy. Present data-driven case studies or examples of successful automation initiatives within or outside the organization to demonstrate the positive impact. Address their concerns directly, whether they relate to job security, quality control, or costs, and offer solutions like upskilling opportunities for staff or phased implementation to ease the transition. Engage them in the process by involving them in pilot projects or decision-making, showing how automation can enhance rather than replace their roles.

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2 Present Benefits

Once you comprehend the concerns, present the benefits of process automation in a way that resonates with stakeholders. Focus on how automation can reduce errors, increase productivity, and free up employees to focus on more strategic tasks. Highlight case studies or examples where automation has significantly improved processes. Make sure to articulate these benefits in terms of the stakeholders' interests, whether that's cost-savings, competitive advantage, or employee satisfaction.

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3 Show ROI

A compelling argument often comes down to numbers. Show the return on investment (ROI) of process automation by providing a clear, detailed analysis of the costs versus the expected financial benefits. Break down the savings from reduced manual labor, increased speed, and lower error rates. By presenting a solid business case with tangible financial metrics, you can address one of the primary concerns of stakeholders: the bottom line.

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4 Offer Reassurance

It's crucial to offer reassurance about the impact of automation on the workforce. Emphasize that automation is not about replacing jobs but enhancing them. Discuss how employees can be retrained for higher-value work and how automation can lead to more fulfilling and less repetitive tasks. Ensure stakeholders understand that you have a plan for managing change, including clear communication and support for affected employees.

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5 Plan Transition

For stakeholders to buy into automation, they need to see a clear and manageable transition plan. Outline the steps for implementation, including timelines, training programs, and support structures. Address potential risks and how they will be mitigated. By demonstrating that you've thought through the transition thoroughly, you can alleviate concerns about disruption and show a commitment to a smooth changeover.

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6 Measure Success

Finally, establish how success will be measured post-automation. Define clear metrics for performance improvements, such as processing times, error rates, or customer satisfaction scores. Commit to regular updates on these metrics to keep stakeholders informed and involved in the process. By setting and sharing these benchmarks, you can create a sense of accountability and show the ongoing benefits of automation.

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You're facing pushback from stakeholders on automation. How can you win them over to streamline processes?

1

2

3

4

5

6

1 Understand Concerns

2 Present Benefits

3 Show ROI

4 Offer Reassurance

5 Plan Transition

6 Measure Success

Process Automation

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You're facing pushback from stakeholders on automation. How can you win them over to streamline processes?

1

2

3

4

5

6

1 Understand Concerns

2 Present Benefits

3 Show ROI

4 Offer Reassurance

5 Plan Transition

6 Measure Success

Process Automation

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