It is absolutely key to keep the passengers updated every 15 minutes out of respect. Sharing general knowledge for understanding and explaining all we are doing to try and remedy the situation helps immensely. When an even further prolonged delay, free snacks and drinks, and if on the ground, cockpit tours and face to face conversations in the cabin goes a long way.

?t is not only to keep the passengers updated, but also all pax should be told about each steps along the process. Being transparent is definitely an effective way in terms of communication with pax but it is worthless without clear information. No sense to give the info useless for passengers. The thing is that you must build principals in advance such as cancellation and refund policy. Regardless of delay , it should be shared when to cancel flight and how to deal with in the beginning of the process.

In the event of prolonged mid-flight maintenance, effective communication is crucial. First, I would ensure that the flight crew is well-informed and equipped to address passenger concerns. I would initiate timely updates, explaining the situation transparently while reassuring passengers about their safety. This might involve regular announcements detailing the maintenance progress and anticipated timelines. Additionally, I would encourage the crew to engage with passengers personally, addressing their questions and offering comfort. If feasible, providing refreshments or entertainment options can help alleviate anxiety. By fostering an environment of openness and care, we can maintain passenger trust and satisfaction.