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You're facing project timeline changes. How can you reassure stakeholders without sparking alarm?

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When project timelines shift, it can send ripples of concern through your stakeholders. Understanding how to navigate these changes with emotional intelligence is crucial to maintaining trust and confidence. Emotional intelligence involves being aware of, controlling, and expressing one's emotions judiciously and empathetically. As you face project delays or accelerations, your ability to manage your own emotions and those of your stakeholders is key. You need to communicate effectively, showing that you understand their concerns while providing reassurance that the project's goals remain attainable.

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1 Assess Impact

Before reaching out to stakeholders, thoroughly assess the impact of the timeline changes. This means looking at the project scope, deliverables, and any dependencies that might be affected. By understanding the full extent of the adjustments, you can anticipate questions and concerns. Your goal is to be fully prepared to address specific points stakeholders may raise. This preparation reflects a high level of emotional intelligence, as it demonstrates your commitment to transparency and your proactive approach to problem-solving.

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Maria del Mar Zambrano Cardozo
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Es lo primero que preguntan. No basta con decir "vamos atrasados, no vamos a cumplir", el cliente siempre pregunta: entonces, para cuándo? o, qué va a hacer para ponerse en track nuevamente? ya evaluó todas las alternativas posibles? quiero ver los escenarios. Es delicado, y definitivamente no recomendable llegar sin preparación. Esta preparación misma, será un punto de partida para el cliente, pues demuestra de nuestra parte cuánto se está interesado en cumplirle, y lo que nos importa este cliente y proyecto a nosotros. Estar preparado siempre va a ser mejor que no estarlo. Los datos deben procesarse y analizarse con la frecuencia que sea pertinente para incluso ser capaces de preveer ciertas dificultades y conversarlas con antelación.

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2 Craft Message

Crafting your message with care is essential. Use clear and concise language to explain the reasons for the timeline alteration and how it affects the project. Avoid technical jargon that might confuse non-expert stakeholders. Your message should convey a balance between honesty about the challenges and confidence in your ability to manage them. Remember, your tone can set the stage for how stakeholders will react, so aim for one that is both reassuring and realistic.

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3 Engage Directly

Direct engagement with stakeholders is often the most effective way to reassure them. Schedule calls or meetings to discuss the timeline changes personally. This allows for a two-way conversation where stakeholders can voice their concerns and you can provide immediate clarification or reassurance. By engaging directly, you show respect for their investment in the project and demonstrate emotional intelligence by actively listening and responding to their emotional cues.

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Maria del Mar Zambrano Cardozo
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Lo que comúnmente conocemos como: "Dar la cara", y en distintos escenarios he visto que efectivamente funciona. No hay manera de demostrar mayor interés por resolver un conflicto, que naturalmente enfrentarlo. Reunirse, hablar, mantener una comunicación constante, hacer revisión conjunta de soluciones es la mejor manera de lograr la calma. Es un "estamos juntos en esto" "ni a usted ni a mi, nos conviene que esto salga mal". Un proyecto exitoso es un gana-gana, es un cliente que gano como empresa que ejecuta el proyecto, y al tiempo, un proyecto que puedo mostrar con seguridad a clientes potenciales.

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4 Offer Solutions

When you communicate the changes, also present solutions or alternative plans. This shows stakeholders that you're not only aware of the issues but are also taking steps to mitigate them. Solutions might include adjusting resources, re-prioritizing tasks, or extending deadlines. Your ability to think ahead and offer concrete plans will help alleviate concerns and demonstrate your leadership and problem-solving skills.

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5 Maintain Updates

Commit to providing regular updates on the project's progress. Consistent communication can prevent misunderstandings and build trust. Set a schedule for updates and stick to it, whether there are significant developments or not. This consistency in communication reassures stakeholders that they are in the loop and that you are in control of the situation.

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Maria del Mar Zambrano Cardozo
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Es importante, para el cliente y para mí. Las actualizaciones son pertinentes para darnos cuenta a tiempo de cambios, de riesgos que se materializaron o están cerca a materializarse. Mantenerse actualizado en conjunto con todo el equipo del proyecto, permite tomar decisiones a tiempo; y permite entregar información confiable al sponsor-cliente del proyecto, quien estará siempre más tranquilo, conociendo el status del proyecto con frecuencia, qué frecuencia? la que se haya acordado en conjunto teniendo en cuenta la evaluación de este mismo stakeholder y su aversión a los riesgos.

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6 Support Team

Lastly, don't forget to support your project team during timeline changes. They are your most important asset in ensuring project success and maintaining stakeholder confidence. Encourage open communication within the team, provide them with the resources they need, and recognize their efforts. A supported team is more likely to stay motivated and productive, which in turn reassures stakeholders that the project is on capable hands.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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You're facing project timeline changes. How can you reassure stakeholders without sparking alarm?

1

2

3

4

5

6

7

1 Assess Impact

2 Craft Message

3 Engage Directly

4 Offer Solutions

5 Maintain Updates

6 Support Team

7 Here’s what else to consider

Emotional Intelligence

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You're facing project timeline changes. How can you reassure stakeholders without sparking alarm?

1

2

3

4

5

6

7

1 Assess Impact

2 Craft Message

3 Engage Directly

4 Offer Solutions

5 Maintain Updates

6 Support Team

7 Here’s what else to consider

Emotional Intelligence

给文章评分

感谢您的反馈

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