You're facing a planned service outage. How can you proactively manage customer expectations?
When a planned service outage looms, proactive communication with customers is key. Here's how to maintain trust and manage expectations:
- Inform customers well in advance with clear, specific details about the outage timeframe.
- Provide alternative solutions or workarounds to minimize their inconvenience.
- Keep lines of communication open, offering updates and support throughout the outage.
How do you handle service interruptions in your business? Share your strategies.
You're facing a planned service outage. How can you proactively manage customer expectations?
When a planned service outage looms, proactive communication with customers is key. Here's how to maintain trust and manage expectations:
- Inform customers well in advance with clear, specific details about the outage timeframe.
- Provide alternative solutions or workarounds to minimize their inconvenience.
- Keep lines of communication open, offering updates and support throughout the outage.
How do you handle service interruptions in your business? Share your strategies.
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