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Last updated on 2024年7月24日

You're facing patient resistance to care plan changes. How can you effectively address their concerns?

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When you encounter resistance from patients regarding changes to their care plan, it's crucial to approach the situation with empathy and understanding. Patients may have various reasons for their reluctance, including fear, misunderstanding, or lack of trust. As a patient advocate, your role is to bridge the gap between healthcare providers and patients, ensuring that the latter's concerns are heard and addressed. To effectively manage resistance, you must listen actively, communicate clearly, and offer support throughout the process of care plan modification.

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Hamze Salhab

International Mobile Staff @ Médecins Sans Frontières | MPH | PGDIp Emergency Response, Disaster Management |…

1 Understand Fears

Understanding the fears that patients may have about changes to their care plan is the first step in addressing their resistance. These fears can stem from concerns about potential side effects , doubts about the efficacy of new treatments , or anxiety about the unknown. By recognizing these fears, you can provide reassurance and factual information to help alleviate concerns. It's essential to validate their feelings, showing that you take their worries seriously, and then work collaboratively to find a solution that they are comfortable with.

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Hamze Salhab

International Mobile Staff @ Médecins Sans Frontières | MPH | PGDIp Emergency Response, Disaster Management | Registered Nurse
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Establishing trust is crucial when addressing patient resistance. Demonstrate your commitment to their well-being by: Being transparent about the reasons for the proposed care plan changes Acknowledging their concerns and validating their feelings Showing genuine interest in their perspective and preferences Ensuring they feel heard and respected throughout the process Building trust can help patients feel more comfortable with considering and accepting the recommended changes.

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Dr. Lena Kieseler

Digital Health I Gesundheitspsychologie I Long Covid Awareness
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To respond resistance it is important to validate someone's feelings. Arguing and convincing purely rationally often does not help. Ask about the fear and *why* these emotions rised. Let them explain and say that you understand (!) how they feel. To validate emotions is the most efficient way to reassure patients. In a second step you can explain the advantages of reasons of the therapy or care adjustments.

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Alonso Martínez Hernández

Mas de 27 a?os en Transformación Digital - 19 A?os Sector Salud - Seguridad del Paciente
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17 years in the health sector with healthcare and administrative interaction, in addition to our own experiences with errors in diagnoses, training in emotion management and assertive communication is urgently needed, we take the communication process for granted, but it requires the development of certain skills and modification harmful cultural habits we accept as natural. The challenge of providing humanized care and achieving differentiating results requires these skills that have not been integrated into professional training until now.

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2 Build Trust

Building trust with your patients is a cornerstone of effectively managing resistance to care plan changes. Trust is earned through consistent, transparent communication and by demonstrating a genuine commitment to the patient's well-being. Make sure to explain the rationale behind any proposed changes in a way that is accessible and relatable. Allow patients to express their thoughts and feelings without judgment, and ensure that their input is considered in the decision-making process.

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3 Communicate Clearly

Clear communication is vital when addressing patient resistance to care plan changes. Avoid medical jargon and explain the changes in simple terms. Discuss the benefits and risks associated with the new plan, and be open to answering any questions they may have. By ensuring that patients fully understand the reasons for the changes and how they will be implemented, you can help reduce uncertainty and make them feel more in control of their health journey.

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4 Offer Support

Offering support to patients as they navigate changes to their care plan can significantly reduce resistance. This might involve providing educational resources , connecting them with support groups, or arranging for additional consultations with healthcare professionals. By showing that you are there to support them every step of the way, patients are more likely to feel comfortable with the changes and may be more willing to embrace them.

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5 Encourage Involvement

Encouraging patient involvement in the care plan decision-making process can empower them and reduce resistance. Invite patients to share their preferences and concerns, and consider these when adjusting the plan. When patients feel that they have a say in their care, they are more likely to be cooperative and proactive in managing their health. It also fosters a sense of ownership over their treatment, which can lead to better adherence and outcomes.

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6 Validate Concerns

Validating patient concerns is an essential aspect of patient advocacy when facing resistance. Acknowledge the legitimacy of their worries and provide empathetic responses. This validation can build rapport and make patients feel respected and understood. With this foundation of respect, you can more effectively guide them towards accepting necessary changes in their care plan, ensuring that their health remains the top priority.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Hamze Salhab

International Mobile Staff @ Médecins Sans Frontières | MPH | PGDIp Emergency Response, Disaster Management | Registered Nurse
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When addressing patient resistance to care plan changes, also consider: Involving other healthcare providers or family members to provide additional support and perspectives Exploring alternative options or compromises that address the patients' concerns Monitoring the patients' progress and adjusting the care plan as needed Providing ongoing communication and follow-up to address any new concerns that may arise

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You're facing patient resistance to care plan changes. How can you effectively address their concerns?

1

2

3

4

5

6

7

1 Understand Fears

2 Build Trust

3 Communicate Clearly

4 Offer Support

5 Encourage Involvement

6 Validate Concerns

7 Here’s what else to consider

Patient Advocacy

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You're facing patient resistance to care plan changes. How can you effectively address their concerns?

1

2

3

4

5

6

7

1 Understand Fears

2 Build Trust

3 Communicate Clearly

4 Offer Support

5 Encourage Involvement

6 Validate Concerns

7 Here’s what else to consider

Patient Advocacy

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感谢您的反馈

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