First of all, the pax MUST FEEL that they are heard, understood, and acknowledged. 60% of the job is done with that. Give them the exact reason for noise - construction, close to Apron, heavy rush/crowd...etc. Then let them know the efforts from your part to address them. Offer them more quiet areas to relax [you should know them!], if possible. Never be in defensive mode, argumentative or ignore them. Customer is always the King/Queen!!!

There are many ways that noise penetrates into the terminal 1. Through a noisy public address system in this case the management can look into the quality of the equipment, the installation and the staff doing the announcement 2. The airport concessionaires that is those doing business within the terminal building the records stores and others. 3. Noise from outside the terminal building, generators, moving cars or human traffic or echoes in this case the quality of the construction comes in is the building sound proofed? was it built according to specifications or well supervised? 4. Airport services equipment could be a contributing factor like luggage movement trolleys and other equipment that facilitates passenger movement.

Primeiro devemos olhar qual a raz?o do inc?modo. Muitas vezes esse inc?modo vem de uma hipersensibilidade ao barulho. Muitas possibilidades me vem a cabe?a para solucionar a situa??o: 1- encaminhar a pessoa para um local mais silencioso e calmo do aeroporto; 2- disponibilizar o produto ou o servi?o de prote??o auricular para o passageiro incomodado; 3- perguntar a pessoa incomodada o que ela sente neste ambiente; 4- perguntar a pessoa incomodada o que, na vis?o dela, ajudaria para solucionar; 5- Fazer uma pesquisa para saber até que ponto é importante para o usuário ter um ambiente mais silencioso... Enfim imagino várias atitudes que poderiam responder e solucionar, ou n?o solucionar, caso seja pontual, o caso apresentado.

Address the passenger’s concerns by acknowledging their frustration and explaining any noise-reduction efforts, like soundproofing or quiet hours, that the airport has implemented. Offer solutions where possible, such as noise-canceling amenities or quieter seating areas, and assure them that their feedback will be shared with the team to help improve the airport experience.

El ruido en los aeropuertos puede afectar la experiencia del pasajero. La clave para gestionar estas quejas está en la comunicación y la empatía. Escuchar activamente las preocupaciones del pasajero y validar sus sentimientos es esencial. Ser transparente sobre las operaciones del aeropuerto y las medidas para reducir el ruido ayuda a calmar tensiones. Ofrecer soluciones prácticas, como áreas más tranquilas o recomendaciones de auriculares con cancelación de ruido, puede hacer una gran diferencia. Además, fomentar un diálogo abierto con la comunidad local es crucial para construir relaciones positivas.