Here are a few key points: 1. Provide clear, accessible information about the new technology, incl its purpose and benefits. Use signage, social media, and airport announcements to keep passengers informed. 2. Highlight how the technology will enhance the travel experience—such as reduced wait times, improved security, and more efficient boarding processes. 3. Create channels for passengers to share their concerns and the measures taken to protect passenger data and privacy. 5. Ensure that new technologies are accessible to all passengers, including those with disabilities. Provide alternatives for those who may be uncomfortable with new systems. 6. Encourage staff to engage with passengers personally to foster a positive atmosphere.

Listening and Empathy 1. Validate passengers' feelings. 2. Clarify issues and gather information. Clear Communication 1. Explain technology benefits 2. Guide passengers on using technology. 3. Assist with technical issues. Transparency and Education 1. Address privacy concerns. 2. Explain technology limitations Problem-Solving and Feedback 1. Resolve problems efficiently. 2. Improve technology and services. 3. Implement passenger suggestions Passenger-Friendly Technologies? 1. Multilingual support. 2. Accessibility features. Continuous Improvement 1. Monitor passenger feedback. 2. Conduct regular technology updates.

1.Resistance to change and adopting the right mindset. 2.The best way to bring all your people on board with digital transformation is to: Involve every member of your organisation from the outset and allow them to voice their concerns. Hire open-minded, forward-thinkers. Work with an experienced, innovative tech partner to drive acceleration and provide the support your airport teams require.

To address passenger concerns about new airport technology, communicate its benefits clearly and ensure staff are well-trained to assist passengers. Offer hands-on help at key touchpoints and provide easy channels for feedback. By doing so, you can ease concerns and enhance the passenger experience.

I am a believer that the technology needs depends on the Passanger profile, we have proved that too much technology sometimes removes the human touch and it makes some passengers journey difficult, so the technology needs just as needed by the passengers and not for having too much technology...