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Last updated on 2024年7月27日

You're facing a parent questioning grading fairness. How do you navigate this challenging conversation?

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As an educational leader, you're bound to encounter parents who question the fairness of grading. This can be a sensitive topic, as it directly involves their child's academic performance and future opportunities. The key to navigating these conversations is to approach them with empathy, transparency, and a commitment to educational integrity. By understanding the concerns of parents and addressing them constructively, you can foster a collaborative environment that benefits students, parents, and educators alike.

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Marcello Sgambelluri Ed.D.

Designing human centered systems

1 Listen First

When approached by a parent who is concerned about grading fairness, your first step is to listen actively. Provide a safe and neutral space for the parent to express their concerns without interruption. This not only shows respect for their perspective but also gives you valuable insight into the specific issues they are facing. Listening attentively will help you gather the necessary information to address their concerns effectively and demonstrate that you take their input seriously.

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Marcello Sgambelluri Ed.D.

Designing human centered systems
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In this listening also ask what the outcome is that they want, it is important to establish this up front. They may simply want to understand the issue or hear the teachers side of it. If the teacher or you come in expecting an "adversary" or someone that just wants a specific outcome (that they actual don't want) you can make the situation much worse. "If we were to solve this issue for you what would that outcome look like?" or simply "What would you like the outcome of this situation to be?". A powerful follow up can be "Why is that important to you?" as this can help you get to a deeper root cause, maybe they are afraid the one assignment will drop their students overall grade but the student's overall grade isn't at risk at all.

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Ibiwumi Abiodun ALADE
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Professionally, if a parent should complain about grading fairness, we should ask first , is the parent a professional teacher? This will determine how to handle the complaint. Then, the head of the school should evaluate the issue raised by looking at the parameters for grading the learners and take care of any weakness in the grading system- Objectivity and Rationality are fundamental indicators. Provide the feedback and the weaknesses as well as the way forward through the PTA and carry the particular parent along so as to give it a holistic solution to avoid further complaints from the remaining parents. Professionally, teachers also need upskilling through workshops, seminars and in-service training for professional growth.

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2 Clarify Policies

Once you've listened to the parent's concerns, it's essential to clarify the grading policies and criteria that were applied. Explain how grades are determined in your school or district, including any rubrics or standards that guide educators' evaluations. Ensure that the parent understands the objective measures used to assess student work and how these contribute to a fair and consistent grading process. Transparency in this area can often alleviate concerns about subjectivity or favoritism.

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Marcello Sgambelluri Ed.D.

Designing human centered systems
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This should happen at the beginning of the year, engage families around these policies, also engage students. The more ownership and understanding you can build early the better off you will be when emotions are high. Don't make the problem situation be the first time you are discussing policies with students and/or parents.

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3 Provide Evidence

After clarifying the grading policies, offer to provide evidence of the student's work and how it was graded according to the established criteria. This might include examples of graded assignments, assessments, or detailed feedback that illustrates the application of grading standards. By presenting concrete examples, you can help the parent see the basis for the grade in question and understand that it was not assigned arbitrarily.

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4 Discuss Next Steps

If the parent still has concerns after reviewing the evidence, discuss the next steps they can take. This could involve a meeting with the teacher to further discuss the student's performance, opportunities for extra credit or reassessment, or a review of the grading process by a third party. Emphasize the goal of supporting the student's learning and success, and outline the available paths for addressing any potential discrepancies in grading.

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5 Support Growth

Encourage the parent to focus on their child's growth and learning beyond just grades. Discuss strategies for helping the student improve their skills and understanding of the subject matter. Highlight the importance of constructive feedback and the role it plays in academic development. By shifting the conversation towards growth, you can help the parent see the broader educational objectives and foster a more positive outlook on their child's progress.

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6 Maintain Integrity

Finally, it's crucial to maintain the integrity of the grading process throughout your conversation with the parent. Reiterate your commitment to fair and equitable assessment for all students. Assure the parent that any legitimate concerns will be taken seriously and addressed appropriately, but also stand firm on upholding academic standards. Balancing empathy with a steadfast dedication to educational principles is key to resolving grading disputes amicably.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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You're facing a parent questioning grading fairness. How do you navigate this challenging conversation?

1

2

3

4

5

6

7

1 Listen First

2 Clarify Policies

3 Provide Evidence

4 Discuss Next Steps

5 Support Growth

6 Maintain Integrity

7 Here’s what else to consider

Educational Leadership

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You're facing a parent questioning grading fairness. How do you navigate this challenging conversation?

1

2

3

4

5

6

7

1 Listen First

2 Clarify Policies

3 Provide Evidence

4 Discuss Next Steps

5 Support Growth

6 Maintain Integrity

7 Here’s what else to consider

Educational Leadership

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感谢您的反馈

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