Based on my technical background and experience running a business, I’ve noticed that technical teams tend to focus on problem details when explaining issues to stakeholders. However, stakeholders aren’t interested in those specifics—they want to know when the issue will be resolved so they can assure investors everything will be fine by a certain time. For example, instead of saying, “We’re facing a server issue with the API,” it’s more effective to say, “We expect this to be fixed in two days, and operations will return to normal by then.”

In my experience stakeholders don't need to know the technical they are likely to be more interested in the solution. Time is money and the time associated with a solution is far more important than the reasons to why we have got to this point. Have the technical reasons available, but focusing on a solution is always a priority for most stakeholders.

To simplify complex network issues for non-technical stakeholders, I would avoid technical jargon and use simple, relatable analogies to explain the problem. For instance, I could compare network traffic to road traffic, where slow speeds or congestion are easier to understand. Breaking the issue down into key points, I’d focus on how it affects their business operations, such as website downtime or slow connectivity, and the steps being taken to resolve it. Visual aids like diagrams or flowcharts can also help clarify the problem. Lastly, I’d assure them with clear, actionable next steps and a timeline for resolution, keeping the focus on outcomes rather than technical details.

Build a Positive Relationship... The first step in dealing with difficult stakeholders is identifying who they are and discovering their needs, expectations, and priorities. ... Use visuals and examples. ... Involve Them in the Decision-Making Process. ... Use feedback and questions. ... Communicate Regularly and Effectively. ... Address Their Concerns. ...