You're facing a network outage crisis. How can you keep clients informed without sparking panic?
When faced with a network outage, maintaining transparency with clients is key, without causing alarm. Here's what you can do:
- Craft clear, concise updates. Provide factual information about the issue and expected resolution time.
- Use multiple communication channels. Email, social media, and your website can relay updates to different client segments.
- Offer reassurance. Emphasize your commitment to resolving the issue and maintaining service quality.
How do you manage client communication during unexpected disruptions?
You're facing a network outage crisis. How can you keep clients informed without sparking panic?
When faced with a network outage, maintaining transparency with clients is key, without causing alarm. Here's what you can do:
- Craft clear, concise updates. Provide factual information about the issue and expected resolution time.
- Use multiple communication channels. Email, social media, and your website can relay updates to different client segments.
- Offer reassurance. Emphasize your commitment to resolving the issue and maintaining service quality.
How do you manage client communication during unexpected disruptions?