Nem toda crítica ou feedabck negativo tem fundamento ou está correto. Eu entendo que o senso de julgamento humano acaba por atrapalhar essa dinamica, mas é importante citar que podemos SIM aprender e crescer com uma crítica ou feedabck negativo. Dito isso, minha recomenda??o é centralizar as crítica ou feedabck negativo dentro de uma área interna da empresa já com a resposta e, nos treinamentos ou alinhamento mensais das áreas específicas, trazer o tema para estudo de todos. Entenda que n?o é o espa?o para "achar o culpado", mas sim para TODOS aprendermos com a crítica ou feedabck negativo.

Again the communication and satisfaction of the customer is required after getting this feedback. The market is changing in a very drastic way. If the market requirement does not meet it will rise and opportunity to the rival company.

1. Analyze the data that is there on social media to understand what is the issue major class of issues and classify it basis the urgency and importance. 2. Some of the issues are process-based and need the revamp of the process of the concerned team or the organization to manage it. 3. Make a list of these issues that cost the social media brand. Use the same to make a strategy with the concerned team to work on it and also provide your insights basis the conversation with the customer. 4. If it is going to take more time to get solved you can send a private message in bulk to such customers with empathy and clarity to make them understand your team is working on it and it will be solved proactively.

Effectively managing negative social media feedback is crucial for building trust and improving customer satisfaction. Track mentions, analyze feedback, respond promptly, integrate into your CRM, and leverage positive reviews. By doing so, you can gain valuable insights and strengthen your brand's reputation. ??????????

Here is my perspective to this: 1. Acknowledge Feedback: reply quickly, professionally with this acknowledgement that you are listening. 2. Study Patterns: Identify the underlying ideas or problems that keep repeating in the grievances. 3. Update CRM Data: Embed the learning from social media to your CRM for you to keep track of trends and areas to improve. 4. Action on the feedback: Translates the feedback into a concrete action either in the areas of customer service or in product areas. 5. Interact with Customers: Loop back on each one of them giving you comments to let them know you are doing something with respect to the problem they present. 6. Track Outcome Effectiveness: Track outcome performance.