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Last updated on 2024年8月1日

You're facing intense conflict at work. How can you stay composed and resilient under pressure?

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When you're caught in the whirlwind of workplace conflict, it can feel like navigating a minefield. Staying composed and resilient isn't just about keeping your cool; it's about strategically managing your reactions and emotions to maintain professionalism and control over the situation. Conflict management is a vital skill, and with the right approach, you can turn tense situations into opportunities for growth and understanding. Let's explore how you can effectively stay composed and resilient under pressure.

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Jitendra Kumar Yadav

Assistant Vice President at Citi
Leandro Gambetta

CEO e Fundador da Vectigalia Consulting | Conselheiro de empresas (Board Member)
Bego?a Pabon Cuadrado

Impulso a Empresarios y Directivos para Ser los Líderes que sus Equipos necesitan desde el Liderazgo Ejecutivo y de…

1 Understand Conflict

To manage conflict effectively, you must first understand its nature. Conflict arises from differences in values, motivations, perceptions, or desires . It's a natural part of human interactions, and not all conflict is detrimental. In fact, when handled correctly, it can lead to innovation, strengthened relationships, and improved problem-solving . Recognize that conflict is a signal for potential change and approach it with an open mind. By doing so, you'll be better equipped to navigate the situation with composure and resilience.

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Jitendra Kumar Yadav

Assistant Vice President at Citi
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Off course, understanding the conflict is the key. Without that , it can’t be resolved. As I see, any differences in opinion which are not coherent give rise to a conflict. Understand the root cause, different opinions may exist and in a way they are good for learning but try to see how to make them exist together. Understand the primary difference, conflicting phrases, words and ideas and try to mend them and converge in to a more appropriate and acceptable path

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Leandro Gambetta

CEO e Fundador da Vectigalia Consulting | Conselheiro de empresas (Board Member)
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Um líder de verdade n?o foge de conflitos, pelo contrário... muitas vezes entrar no conflito se faz necessário para marcar sua posi??o e definir estratégias de for?a mais eficientes. Além disso, na intermedia??o de conflitos, é possível entender diversos pontos de vista. A resolu??o do conflito n?o passa apenas pela paz, mas sim na chegada de um acordo comum, onde o que deve prevalecer n?o é o individual, mas o coletivo.

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Bego?a Pabon Cuadrado

Impulso a Empresarios y Directivos para Ser los Líderes que sus Equipos necesitan desde el Liderazgo Ejecutivo y de Servicio. ???ACELERO TUS RESULTADOS.MentorCoach Estrategico.Trainer Soft Skills y Equipos.Speaker.
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El conflicto es un proceso y como tal tiene una causa primigenia que luego puede mostrar síntomas muy dispares. No dar nada por supuesto y poner foco en buscar y entender esa causa es un primer paso fundamental. Además funcionamos en un mundo de percepciones y por tanto, subjetivas, lo que hace aun mas importante comprender como se origina ese conflicto. Por otra parte, si hablamos de como mantenernos estables en ese conflicto, quizás la primera mirada debe ir hacia nuestro propio interior para hacernos preguntas de calidad: ?qué es lo que específicamente me molesta? ?por que? ?cual seria la situación ideal? ?para qué? ?cuanta es mi responsabilidad en este conflicto?.. ?que otra cosa podría hacer o dejar de hacer?

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2 Stay Objective

Maintaining objectivity is crucial in managing workplace conflict. Personal emotions can cloud judgment and escalate the situation. Instead, focus on the facts and the underlying issues at hand. This detachment allows you to assess the situation more clearly and work towards a resolution that's beneficial for all parties involved. Remember, it's not about winning an argument but finding a constructive way forward.

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3 Communicate Clearly

Clear communication is the cornerstone of resolving conflict. Listen actively to understand the perspectives of others and articulate your own thoughts calmly and clearly. Avoid accusatory language and instead use "I" statements to express how you feel without placing blame. This fosters a more open dialogue and reduces defensiveness, paving the way for a more amicable resolution.

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4 Seek Solutions

In the heat of conflict, it's easy to become entrenched in your position. However, resilience under pressure means being adaptable and looking for solutions that may not be immediately apparent. Brainstorming with an open mind and willingness to compromise can lead to innovative solutions that satisfy all parties involved. By focusing on problem-solving rather than winning the argument, you demonstrate leadership and a commitment to positive outcomes.

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5 Manage Stress

Effective conflict management also involves managing your stress. High-pressure situations can trigger a fight-or-flight response, but it's important to remain calm. Techniques such as deep breathing, taking a short walk, or practicing mindfulness can help you regain your composure. When you're less stressed, you're more likely to think clearly and make decisions that contribute to a positive resolution.

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6 Build Resilience

Finally, building resilience is about developing the capacity to recover quickly from difficulties . Reflect on past conflicts and learn from them. Cultivate a support network of colleagues who can offer advice and perspective. Embrace challenges as opportunities for personal growth, and remember that each conflict you navigate successfully makes you better equipped for the next. Resilience isn't just about enduring; it's about growing stronger through adversity.

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Varinka Bouma-Iseli

Effortless Conflict Resolution | Couples Coach | Professional Certified Coach, Team Coach, Supervisor (PCC, CPCC, ACTC, ESIA) | Motivational Speaker
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Don't take it personally. Conflict is a sign people are still engaged and that something is trying to emerge. Dig deeper into your relationship with conflict. Are you someone who prefers to avoid conflict or someone who only deals with conflict only when nothing else you tried works or are you very comfortable with conflict? Knowing your preference helps you to reinvent yourself and your relationship with conflict. Your behavior will be reflected in your beliefs about conflict, and that will have an impact when you are in a conflict. Remember that you cannot change your past, yet you can change how you want to deal with your past experiences in the present. Sometimes it can be helpful to find support from a coach.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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You're facing intense conflict at work. How can you stay composed and resilient under pressure?

1

2

3

4

5

6

7

1 Understand Conflict

2 Stay Objective

3 Communicate Clearly

4 Seek Solutions

5 Manage Stress

6 Build Resilience

7 Here’s what else to consider

Conflict Management

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You're facing intense conflict at work. How can you stay composed and resilient under pressure?

1

2

3

4

5

6

7

1 Understand Conflict

2 Stay Objective

3 Communicate Clearly

4 Seek Solutions

5 Manage Stress

6 Build Resilience

7 Here’s what else to consider

Conflict Management

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