You're facing escalating customer complaints and a growing ticket queue. How do you handle both effectively?
When customer complaints rise and ticket queues lengthen, it's crucial to address both swiftly to maintain service quality. Here's how to manage the load:
How do you keep customer satisfaction high when facing a flood of inquiries?
You're facing escalating customer complaints and a growing ticket queue. How do you handle both effectively?
When customer complaints rise and ticket queues lengthen, it's crucial to address both swiftly to maintain service quality. Here's how to manage the load:
How do you keep customer satisfaction high when facing a flood of inquiries?
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Total Quality Management (TQM)How do you use the voice of the customer (VOC) and the voice of the process (VOP) in TQM?