You're facing energy supply chain challenges. How can you ensure customer satisfaction levels remain high?

An example I have seen in our surroundings is that whenever they face these types of crisis we immediately look around the available resource we have and use the best mix in these time the cost of the power generation goes little higher but adapt to change is essential in those conditions

To maintain high customer satisfaction levels during these disruptions, communication is key. Be transparent with your customers about potential delays or changes in energy supply. Proactively offer solutions or alternatives, such as energy-saving tips or flexible pricing options, to help them manage the impact. By keeping customers informed and engaged, you not only preserve their trust but also show that your company values their needs even in challenging times.

Assess customer needs: Understand their energy requirements, priorities, and expectations. Communicate transparently: Inform customers about the situation, expected resolution time, and alternative solutions (if available). Activate contingency plans: Implement backup power sources, reroute energy supply, or adjust grid operations. Collaborate with stakeholders: Work with energy producers, transmission operators, distribution companies, and regulatory bodies to resolve the issue. Explore alternative energy sources: Consider temporary arrangements, like mobile generators or renewable energy sources. Prioritize critical customers: Ensure essential services like hospitals, emergency responders, and critical infrastructure.

Prompt corrective action, Communication and updating the situation and taking customers in to confidence is the key for customer satisfaction and retaining

Do an Energy Audit of the facilities a) The energy Audit will make clear what can be improved. b) Put money in the things the energy audit made clear that can be improved. i) New energy saving light systems. ii) Maintenance of existing equipment(AHU, Chillers, Pumps, Cooling Towers...)(No maintenance means equipment operating at lower efficiency) iii) Replacement of existing equipment may be needed( AHU, Chillers , Pumps, Cooling Towers...)(Equipment may be too old, and needs replacement) iiii) Improvement of existing Building Control Systems might be needed. (Sequence of Operations, New Equipment) iiiii) Installation of renewable energy sources. For example Solar Panels , Geothermal HVAC

Daily review of the cost and the available resource is must cause it will help you sustain the supply and effective communication will give you extra mile to perform

While communications has always been important, the post-COVID era has highlighted its importance even more. Continual communications between design and implementation professionals is crucial toward project success. One of the biggest challenges we face is a lack of clarity, honesty and openness from suppliers who may at the last second not deliver on their promises.

One of the solutions most often offered to combat supply chain issues is engineering to that which is available. Admittedly, some contractors are better prepared for this than others. For many projects, design has been dictated by what equipment and materials can be acquired. So, our firm might ask the contractor to discuss with suppliers and then inform the design on what it should be based on availability. Many times the equipment is ordered ahead of finalizing the design so that it can arrive in time to help the owner open when desired.

Investing in technology helps manage energy supply chain challenges more effectively. Smart grid technologies and advanced analytics allow you to predict and respond to supply issues, while customer-facing tools like apps provide real-time information, keeping customers informed and satisfied during disruptions.

That's is only necessary when you goes out of available resource or may be the cost goes higher that cannot be sustained. In this scenario looks around and if using new technology will give you sustainability then it is advisable to move and proceed.

As described previously, the key in all of this is to maintain flexibility in the design. Sometimes offer multiple alternatives within the same. Often work closely with construction professionals and their suppliers to accomplish a successful project. In the end, it really comes down to buying into your role in the project as a partner in making sure the project is successful - cost effective and on time. To some extent, the benefits of the current environment include a more integrated approach to development. This is something that has been missing and is likely better than design-bid-build or even design-build for built environment projects.

There is no doubt today's environment requires each entity to be more open to collaborations with those around it. Whether in development, design, construction or operations, understanding the challenges of each phase and group of professionals is crucial in you delivering the best service for the project. We are all being pushed toward the collaborative approach we should have had all along. The result will hopefully be a more nimble, stable and responsive development group.

The most important aspect is how much flexible is your offering as far as solution is concerned so be very confidence while you are offering. Be very clear as far as communication is concerned and be relevant. Tech should be the part of your growth and continual development so be abreast while skills level should be updated one.