Last updated on
2024年9月24日
由人工智能和领英社区提供技术支持
在这篇协作文章中查找专家回答
添加优质内容的专家有机会被精选。了解更多
When faced with a tough customer complaint, staying ahead of the issue is key. Here's how to prevent it from escalating:
- Respond promptly and empathetically to acknowledge their concerns.
- Offer a clear, actionable solution that addresses the specific problem.
- Follow up to ensure the resolution was satisfactory and to rebuild trust.
How do you transform customer complaints into positive outcomes?