Transparency is the key word. Keep a clear line with your customer and be sure that he knows what happens so will not have any surprise.

Send a clear, concise email or message explaining the delay and its expected impact on delivery timelines. Share the reason for the delay and any external factors that may have contributed to the situation. Share a realistic new ETA and any steps you're taking to ensure the updated schedule stays on track. If possible, propose alternative solutions to help mitigate the delay.

One thing I've found helpful is setting up regular status updates through email or project management tools. This keeps clients and stakeholders informed about any delays and progress. Actually, I disagree with waiting until the last minute to notify stakeholders about delays. Transparency is key, and addressing issues early builds trust. An example I've seen is using automated tracking updates in the finance sector, which helps provide real-time shipping information, minimizing uncertainty and reducing the need for constant follow-ups.

Shipping delays can wreak havoc on supply chains, but proactive communication is key. To keep clients and stakeholders informed: 1. Implement a real-time tracking system 2. Send regular status updates via email or SMS 3. Host weekly briefing calls for major accounts 4. Utilize a client portal with up-to-date information 5. Provide estimated new arrival dates ASAP 6. Offer alternatives or contingency plans In my experience, transparency builds trust. Once, during a port strike, we set up a dedicated hotline for inquiries. This simple step significantly reduced client anxiety. Remember, it's not just about informing—it's about reassuring. How will you turn this challenge into an opportunity to strengthen relationships?