You're facing delays in international shipping routes. How do you keep your customers satisfied?

I think the reaction depends on the reason for the delay. Other transportation options also depend on the product being transported. I think more than one thing needs to be known to answer this question. What the transported goods are, size, weight, reason for the delay, route followed, etc. .... Solution alternatives to the problem can be created by evaluating all of these together.

International delays are something really common but I strongly believe that proactive communication is key when encountering these type of challenges. Being transparent about the situation, what is the time frame impact and mention what are the alternatives being worked. Customer service personalize support must be available at all times with the customer to keep it informed about progress The combination of proactiveness, transparency and alternative solutions should help to keep customer satisfied and aware of their needs

I’ll communicate openly about the situation and expected timelines. Offering regular updates, providing alternative solutions, and ensuring prompt responses to inquiries can help reassure customers and maintain their trust during the disruption.

Providing correct information in time will reduce negative impact on our cnees. When shipment is booked cnee recieves ETA, they know that this date can change, so the most important thing is to let them know about delays in time, providing the reason for the same delay. You can also offer some alternatives, eg. tranposrting by road or air in case of emergency and considering the costs.

To keep customers satisfied during international shipping delays, provide regular and transparent updates on shipment status and expected timelines. Offering alternative solutions like rerouting or expedited shipping can help minimize the impact. Drawing from past experience, maintaining clear communication and presenting cost-effective options can preserve customer trust and satisfaction even in challenging situations