You're facing delays in food preparation. How do you handle customer expectations effectively?
When the kitchen falls behind, the real test is in keeping customers satisfied. To manage expectations during food preparation delays:
- Communicate proactively, informing customers about wait times and offering sincere apologies.
- Provide small complimentary items like bread or appetizers to ease the wait.
- Empower staff with solutions such as discounts or future visit incentives for particularly long delays.
How do you keep guests happy when facing unexpected delays? Share your strategies.
You're facing delays in food preparation. How do you handle customer expectations effectively?
When the kitchen falls behind, the real test is in keeping customers satisfied. To manage expectations during food preparation delays:
- Communicate proactively, informing customers about wait times and offering sincere apologies.
- Provide small complimentary items like bread or appetizers to ease the wait.
- Empower staff with solutions such as discounts or future visit incentives for particularly long delays.
How do you keep guests happy when facing unexpected delays? Share your strategies.