You're facing a customer who got the wrong order. How do you turn their dissatisfaction into loyalty?
When a customer receives the wrong order, it's your chance to shine. Turn their frown upside down with these steps:
- Apologize sincerely and take immediate responsibility for the error.
- Offer a swift and attractive resolution, such as a free replacement or extra perk.
- Follow up to ensure satisfaction, showing that you value their business long-term.
How do you handle order errors to bolster customer loyalty? Share your strategies.
You're facing a customer who got the wrong order. How do you turn their dissatisfaction into loyalty?
When a customer receives the wrong order, it's your chance to shine. Turn their frown upside down with these steps:
- Apologize sincerely and take immediate responsibility for the error.
- Offer a swift and attractive resolution, such as a free replacement or extra perk.
- Follow up to ensure satisfaction, showing that you value their business long-term.
How do you handle order errors to bolster customer loyalty? Share your strategies.