You're facing a critical IT issue with an unresponsive vendor. How do you navigate the situation effectively?
When critical IT problems arise and your vendor isn't responding, it's crucial to stay proactive. Here's what you can do:
- Document all communication attempts and responses for accountability.
- Escalate the issue through higher channels or leverage your network for alternative contacts.
- Consider legal or financial leverage, such as withholding payment, to prompt a response.
What strategies have worked for you in dealing with unresponsive vendors?
You're facing a critical IT issue with an unresponsive vendor. How do you navigate the situation effectively?
When critical IT problems arise and your vendor isn't responding, it's crucial to stay proactive. Here's what you can do:
- Document all communication attempts and responses for accountability.
- Escalate the issue through higher channels or leverage your network for alternative contacts.
- Consider legal or financial leverage, such as withholding payment, to prompt a response.
What strategies have worked for you in dealing with unresponsive vendors?