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You're facing communication challenges with stakeholders. How can you bridge the gap in preferred methods?

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When engaging with stakeholders, it's not uncommon to face communication hurdles, especially when there's a mismatch in preferred communication methods. Whether it's differing technologies, styles, or schedules, these challenges can impede progress and strain relationships. However, by employing strategic interpersonal communication techniques, you can bridge these gaps effectively. Understanding and adapting to stakeholders' communication preferences is key to fostering a productive dialogue and maintaining strong partnerships.

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1 Assess Needs

To navigate the complexities of stakeholder communication, start by conducting a thorough assessment of their needs and preferences. Engage in conversations or send out surveys to understand their favored channels of communication, be it emails, phone calls, or face-to-face meetings. This step is crucial because it shows that you respect their time and preferences, which can build trust. Once you've gathered this information, you can begin tailoring your approach to suit each stakeholder, ensuring that your messages are received and understood as intended.

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Paola Franyola Méndez

Gerente Marketing y Comunicaciones Corporativas
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Es fundamental escuchar con interés, practicar empatía, comprender sentimientos/objetivos y así interpretar expectativas del receptor. Creo que las habilidades necesarias son, saber tomar decisiones, flexibilidad, trabajo en equipo, empatía y liderazgo. La CI es básica para mantener relaciones positivas y satisfactorias con otras personas. Especialmente en el mundo laboral, la comunicación es un elemento clave, si es deficiente la relación entre sus miembros ocasionará muchas dificultades, lo que como resultado afecta la productividad, rendimiento y ambiente laboral. El principio básico es, lograr que se entienda nuestro mensaje, más que enfocarnos en lo que decimos, la mente de quien recibe no funciona igual a la nuestra.

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2 Open Dialogue

Maintaining an open dialogue is the cornerstone of effective stakeholder communication. Encourage stakeholders to share their thoughts on communication methods and be transparent about your own preferences and constraints. This two-way communication not only helps in finding a middle ground but also promotes a sense of partnership. By demonstrating your willingness to listen and adapt, you can create an environment where stakeholders feel valued and heard, leading to more engaged and cooperative interactions.

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Paola Franyola Méndez

Gerente Marketing y Comunicaciones Corporativas
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Laboralmente es importante trabajar una comunicación constructiva, pero sobre todo sana. Así, ambas partes conocen las perspectivas, expectativas, preocupaciones y objetivos del otro, logrando un trabajo en equipo, lo que favorece compatibilizar soluciones o planificaciones que beneficien empresa/empleado. Con una comunicación sana, logramos mayor participación, expresarse con honestidad, aceptar y conocer otras opiniones de manera constructiva. Permitiendo así, construir confianza, respeto, armonía y mayor productividad.

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3 Flexibility Counts

Flexibility is a vital component of successful communication with stakeholders. Recognize that one size does not fit all and be willing to use multiple communication platforms to accommodate different preferences. For instance, while some stakeholders may prefer detailed reports via email, others might opt for brief summaries over a quick phone call. Being adaptable in your communication approach can significantly reduce misunderstandings and foster a more collaborative relationship with each stakeholder.

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Paola Franyola Méndez

Gerente Marketing y Comunicaciones Corporativas
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Aplicar la flexibilidad nos permite conocer bien nuestro entorno y así adaptarnos a el, permitiendo estar al tanto y aprovechar nuevas oportunidades, modificar determinados comportamientos, actitudes y poder acomodarnos a diferentes situaciones, pero de forma más rápida, adecuada y constructiva. Como líderes, representa las capacidades para responder eficazmente a un entorno competitivo y , cambiante, mejorando nuestra posición ante la competitividad y facilitando la recuperación de los desafíos. Flexibilidad y agilidad pasan a ser el camino más adecuado en la construcción de una estructura empresarial sana y sólida.

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4 Set Protocols

Establishing clear communication protocols can help streamline interactions with stakeholders. This involves setting expectations for response times, preferred contact hours, and the format of the information shared. Protocols ensure that everyone is on the same page and can reduce frustrations related to unmet communication expectations. By mutually agreeing on these guidelines, you can minimize the risk of miscommunication and ensure more efficient exchanges.

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5 Leverage Technology

In today's digital age, leveraging technology can play a significant role in bridging communication gaps with stakeholders. Utilize various tools like video conferencing, project management software, or instant messaging applications to enhance connectivity and collaboration. These technologies can offer more inclusive and accessible communication options, catering to different preferences and overcoming geographical barriers. However, it's essential to ensure that all stakeholders are comfortable with the tech solutions proposed and provide support if needed.

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6 Continuous Improvement

Lastly, strive for continuous improvement in your stakeholder communication practices. Regularly solicit feedback on the effectiveness of your communication methods and be prepared to make adjustments as necessary. This ongoing process of evaluation and refinement demonstrates your commitment to maintaining strong stakeholder relationships. As preferences evolve and new communication tools emerge, staying flexible and responsive will keep you aligned with stakeholders' needs.

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You're facing communication challenges with stakeholders. How can you bridge the gap in preferred methods?

1

2

3

4

5

6

1 Assess Needs

2 Open Dialogue

3 Flexibility Counts

4 Set Protocols

5 Leverage Technology

6 Continuous Improvement

Interpersonal Communication

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You're facing communication challenges with stakeholders. How can you bridge the gap in preferred methods?

1

2

3

4

5

6

1 Assess Needs

2 Open Dialogue

3 Flexibility Counts

4 Set Protocols

5 Leverage Technology

6 Continuous Improvement

Interpersonal Communication

给文章评分

感谢您的反馈

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