To improve collaboration with vendors during technical issues, establish clear communication channels for quick discussions, agree on service level agreements (SLAs) to set expectations for resolution time, and form a joint task force with members from both teams to tackle the issue together efficiently.

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Improving communication with outside vendors is critical for quick resolution of cloud service problems. Establishing open lines of communication will help to ensure that issues and solutions can be discussed quickly by both parties. To create reasonable expectations for the time it takes to resolve issues, define and agree upon service level agreements (SLAs). To collaborate on troubleshooting and problem-solving, form a joint task force with individuals from the vendor's team as well as your own. In the end, this cooperative strategy reduces downtime and its negative effects on operations by promoting accountability and expediting the resolution process.

Unfortunately, it has to start way before the service issues. We need a clear plan for this scenario, by setting up clear communication channels, and escalation paths on the agreed SLA way before. When an issue arises, it is tough for people to calm down without a proper process setup. Ensure that we work as a team to solve a problem, not pointing a finger at someone and blaming each other.

For proactive collaboration, initiate joint post-incident reviews with vendors to identify patterns and streamline future response times. Lastly, use AI-powered ticketing systems to automatically prioritize and route issues to the correct vendor teams, reducing delays caused by manual ticket management.