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Last updated on 2024年7月19日

You're facing a client's demand for risky system changes. How do you ensure reliability remains intact?

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When a client insists on implementing changes that could jeopardize the stability of their system, it's crucial to approach the situation with a blend of technical expertise and strategic foresight. As a professional in systems design, you are tasked with the delicate balance of meeting client needs while ensuring that the system remains robust and reliable. This article will guide you through the steps necessary to navigate these risky waters, ensuring that you can deliver solutions that are both innovative and secure.

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Fatih AKGüN

Ready for the Next Big Challenge | Experienced in Defense & Aerospace Project Management
Daniel Jimenez

Programador Full Stack

1 Assess Risks

Before diving into any system changes, it's imperative to conduct a thorough risk assessment . This means evaluating the potential impact of the proposed changes on the system's reliability. You should consider how these changes might affect system performance, data integrity, and overall security. By identifying the risks upfront, you can develop strategies to mitigate them, such as implementing additional testing phases or creating rollback plans . This proactive approach will help you maintain system reliability while still moving forward with necessary updates.

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Prabesh .

Building secure, reliable & resilient distributed systems
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To handle risky client demands, I'd start by understanding their goals and proposing safer alternatives. If we must proceed, I'd insist on thorough testing, gradual rollouts, and close monitoring. I'd keep a solid rollback plan ready and maintain open communication with the client about risks and mitigation strategies. If needed, I'd escalate to management for final decisions.

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Daniel Jimenez

Programador Full Stack
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Por experiencia sabemos que los cambios por muy peque?os que sean sino no son probados(testeados) correctamente pueden acarrear grandes consecuencias en el sistema, como la perdida de datos, comportamientos inesperado, inaccesibilidad a funciones o corrompimiento de la data. Hay que hacerle saber al cliente que estos cambios precipitados pueden ocasionar perdidas y dejar el sistema fuera de linea en caso de tener que hacer un reverso. si se tiene la aprobación aun así. Es recomendable hacer una instantánea del sistema y base de datos, controlar los log y estar con el personal necesario en caso de tener que echar para atrás todos los cambios.

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2 Engage Experts

When faced with risky system changes, don't hesitate to involve experts who specialize in the areas affected by the proposed modifications. Their in-depth knowledge can be invaluable in identifying potential pitfalls and devising solutions that minimize risk. These experts can also provide insights into best practices and emerging trends that can enhance the system's reliability. Collaborating with specialists ensures that the changes are not only technically sound but also aligned with industry standards.

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Daniel Jimenez

Programador Full Stack
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Si se cuenta con personal que hayan experimentado ya con este tipo de cambios o que tengan amplios conocimientos en las areas involucradas, hay que tenerlos presentes al momento de realizarlos. Escuchar sus sugerencias, aprender de su experiencia, saber si tuvieron algún tipo de dificultad al momento de ejecutar los cambios, que medidas tomaron para mitigar los riesgos y que acciones tenia prevista en caso de recuperación de desastre. Contar con experto que ayuden a realizar un cronograma con los tiempos previsto para volver a una versión estable en caso de ser necesario.

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Alkhider Musa

Data Center Project Controller & Digital Innovation Expert
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To ensure the system's reliability amid risky changes, it's crucial to understand if it's a living system that can't be stopped without halting services. We need to know the alternatives if it fails, the systems it affects, and any dependencies from other parties. Change procedures must consider these factors and assess the importance of the change. Does it represent a significant improvement or just minor enhancements that don't alter the system's core? Many overlook these aspects, seeing changes as mere code adjustments. However, systems often have invisible impacts not accurately evaluated. In today's interconnected environment, disentangling these connections is complex.

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3 Test Thoroughly

Testing is the cornerstone of maintaining reliability during system changes. Implement a comprehensive testing strategy that includes unit tests, integration tests, and user acceptance testing (UAT). This multi-layered approach helps catch issues at various stages of the development process. For critical changes, consider using automated testing tools to run through numerous scenarios quickly. Remember, the goal is to ensure that the new changes do not introduce unexpected behaviors or compromise existing functionalities.

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Daniel Jimenez

Programador Full Stack
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Aunque no se cuente con el tiempo suficiente hay que hacer la mayor cantidad de pruebas posibles, para esto se puede usar herramientas de pruebas automatizadas como Selenium y Telerik Test Studio, entre otros, que agilizan las pruebas del sistema y ayudan a detectar errores con mayor prontitud.

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4 Monitor Closely

After implementing the system changes, continuous monitoring is crucial. Use monitoring tools to track system performance and stability in real-time. Establish alerts for any anomalies that could indicate a problem related to the recent updates. Monitoring allows you to respond swiftly to issues before they escalate, ensuring that reliability is not compromised post-deployment. It's also a great way to gather data for future system improvements.

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Daniel Jimenez

Programador Full Stack
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Luego de realizado los cambios, hay que supervisar que todos los componentes estén trabajando correctamente, que la carga en los procesadores , memoria y redes sigan estables, programas como Nagios permiten establecer alertas para ciertas métricas lo que nos permite una supervisión automatizada. Igualmente las líneas de soporte al usuario final deben estar alertas a los reportes de nuevos fallos en el sistema y notificar inmediatamente cualquier anomalía.

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5 Communicate Openly

Maintaining open lines of communication with your client throughout the process is essential. Keep them informed about potential risks, mitigation strategies, and progress updates. Transparent communication builds trust and helps manage expectations. If unexpected issues arise, being upfront with your client can facilitate a more collaborative approach to finding a solution, rather than leaving them feeling blindsided by challenges.

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6 Document Changes

Finally, document every change made to the system meticulously . This includes the reasoning behind each change, the expected outcomes, and any issues encountered along the way. Proper documentation serves as a valuable reference for future maintenance and updates. It also ensures that any team member can understand the system's evolution, which is critical for long-term reliability and knowledge transfer within your team.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Fatih AKGüN

Ready for the Next Big Challenge | Experienced in Defense & Aerospace Project Management
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To ensure reliability remains intact when facing a client's demand for risky system changes, it is crucial to conduct a comprehensive risk assessment to identify potential impacts on the system. Implement robust testing and validation procedures to verify the changes under various scenarios and conditions. Engage in continuous communication with the client to set realistic expectations and ensure transparency throughout the process. Additionally, incorporate redundancy and fail-safe mechanisms to mitigate any unforeseen failures, and maintain thorough documentation for all changes to facilitate future troubleshooting and maintenance.

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You're facing a client's demand for risky system changes. How do you ensure reliability remains intact?

1

2

3

4

5

6

7

1 Assess Risks

2 Engage Experts

3 Test Thoroughly

4 Monitor Closely

5 Communicate Openly

6 Document Changes

7 Here’s what else to consider

Systems Design

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You're facing a client's demand for risky system changes. How do you ensure reliability remains intact?

1

2

3

4

5

6

7

1 Assess Risks

2 Engage Experts

3 Test Thoroughly

4 Monitor Closely

5 Communicate Openly

6 Document Changes

7 Here’s what else to consider

Systems Design

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感谢您的反馈

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