You're facing a client pushing for extra changes. How do you navigate scope creep with the account manager?

To navigate scope creep with a client pushing for extra changes, start by discussing the situation with the account manager to ensure alignment on project goals and constraints. Clearly communicate the implications of the requested changes, including impacts on timelines, costs, and resources. Collaborate on a strategy to manage the client’s expectations, possibly by prioritizing essential changes that align with the project’s objectives. Suggest a formal change request process, where any additional changes are documented and evaluated for feasibility. This not only protects the project scope but also keeps the client informed and engaged in the decision-making process, fostering a collaborative atmosphere.

There are a few techniques of scope creep management that are typically being handled by a project manager. On a level of account manager engagement, it’s important to maintain the balance of operational management vs strategical one. This being said, account executive should be aware of the risks, yet, hands on approach and push backs on this level may be reasonable when the question requires escalation. If so, do not rush operational details, use the expertise of your team for that.

When a client pushes for extra changes, it’s all about managing expectations and keeping things within the agreed scope. Start by having a clear conversation with the client, reminding them of the initial agreement and what it covers. Keep your account manager in the loop on any new requests right away so there’s no confusion. If the client needs something outside of the original deal, offer to discuss a new contract or an added cost for the extra work. This keeps everything transparent and ensures you’re not taking on more than was planned without proper compensation.

To navigate scope creep with a client pushing for extra changes, first, consult with the account manager to align on the project’s original scope and objectives. Clearly communicate the potential impacts of the requested changes on timelines, resources, and budgets. Schedule a meeting with the client to discuss their requests, emphasizing the importance of staying within the agreed-upon scope. Explore whether any changes can be incorporated as part of a phased approach or future enhancements. Document all discussions and agreements, and if additional changes are approved, adjust the project plan and contracts accordingly to reflect the new scope. This ensures transparency and maintains a good client relationship.

To handle scope creep, I: 1) Understand the New Requirements: Thoroughly review the client's new requests 2) Assess Impact: Calculate the additional time and cost required 3) Refer to the Original Agreement: Remind the client of the original deliverables and timeline 4) Communicate Changes: -Present a revised timeline and cost estimate. -Share an impact analysis and obtain the client’s agreement on the changes, ensuring they accept the new terms 5) Set Expectations: Subtly set expectations by explaining the potential delays and impacts on quality and budget due to the requested changes By clearly communicating these aspects and securing client agreement, I aim to manage expectations while maintaining the integrity of the project.