You're facing a client dispute over a near-miss incident. How do you convince them of the severity?
When a near-miss incident occurs, it's crucial to communicate its seriousness to your client. Start with these strategies:
- Provide factual data that illustrates potential consequences had the incident escalated.
- Use case studies or industry examples to contextualize the severity of similar incidents.
- Emphasize proactive measures taken to prevent future occurrences and ensure safety.
How do you handle client concerns following near-misses? Share your approach.
You're facing a client dispute over a near-miss incident. How do you convince them of the severity?
When a near-miss incident occurs, it's crucial to communicate its seriousness to your client. Start with these strategies:
- Provide factual data that illustrates potential consequences had the incident escalated.
- Use case studies or industry examples to contextualize the severity of similar incidents.
- Emphasize proactive measures taken to prevent future occurrences and ensure safety.
How do you handle client concerns following near-misses? Share your approach.
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