When a client blames you for project delays, managing stress and frustration is key. Begin by staying calm and listening to their concerns without getting defensive. Explain the situation clearly and focus on solutions, showing you’re committed to getting back on track. Take breaks to manage your stress and keep perspective, remembering that setbacks are part of the process. This approach helps you stay focused and professional under pressure.

When you are being blamed for anything - stress, frustration, anger, all of these feelings are the highest. Managing yourself is the most important in these situations. Communication, explaining your situation, positive self talk, appreciation for oneself, understanding where you went wrong is essential while managing yourself.

I mostly agree. In my experience, you should first, focus on facts, not emotions—review project details to understand the causes of delays and communicate them transparently. Acknowledge concerns without taking blame personally; frame challenges as opportunities for collaboration. Practice stress management techniques like deep breathing or short breaks to maintain calm. Build confidence by preparing solutions or timelines to regain trust. Seek support from your team to share responsibilities and avoid isolation. Remember, staying composed fosters professionalism and helps resolve conflicts effectively. Lastly, set boundaries to protect your mental health while striving for excellence.

Pour gérer le stress, commencez par une respiration consciente pour apaiser vos émotions et retrouver votre calme. écoutez activement le client, sans interrompre, pour comprendre ses préoccupations. Ensuite, répondez de manière factuelle et constructive, en expliquant les solutions envisagées. Transformer la frustration en action positive vous permet de regagner confiance et de renforcer la relation avec le client.