Dealing with a challenging client can be tough, but ensuring they feel heard and understood is crucial for maintaining a positive relationship. Here's how you can effectively navigate these interactions:

• Use active listening: Show genuine interest by summarizing their points and asking clarifying questions.

• Validate their feelings: Acknowledge their concerns and emotions to make them feel respected.

• Offer solutions: Provide clear, actionable steps to address their issues, demonstrating your commitment to resolving the problem.

How do you handle challenging client interactions? Share your strategies.