You're facing a challenging client interaction. How can you uphold professionalism and boundaries?

When a client tests your patience, it's key to handle the situation with grace. To uphold professionalism and boundaries:

- Stay calm and listen actively. Acknowledging their concerns can diffuse tension.

- Clearly communicate your policies and the scope of work to set expectations.

- Know when to escalate the issue to a supervisor if a resolution isn't within your power.

How do you maintain professionalism with challenging clients? Your strategies are valued.