You're faced with unrealistic client expectations. How do you manage to meet their needs effectively?
When you're in the business of client service, encountering unrealistic expectations is almost a given. The key to navigating this tricky situation lies in your ability to communicate effectively. You need to balance empathy with assertiveness, ensuring that your clients feel heard while also setting realistic boundaries. It's about guiding them to understand what can be achieved within the scope of their time frame, budget, and the laws of physics. This article will explore practical steps you can take to manage and meet client needs without overpromising or compromising the quality of your work.
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