"I will ask my favorite US president! Not whom you think ?? I will ask Eisenhower and use his matrix: Urgency does not mean you have to do it 1) all on your own or 2) ?really“ now? For the 1st, try to delegate the task to respective experts/ colleagues. For the latter, go ask your clients in person or at the phone what his real issue is and the ?real“ urgency and try to find a later point of time. Talking with the client(s) is best here anyways: Making them feel listened to and taken care of is half of the solution!

Assess each based on urgency, impact, and deadlines. Determine which task is time-sensitive or critical for business outcomes and address it first. Communicate transparently with both clients, managing expectations by providing realistic timelines for resolution. If possible, delegate tasks or split focus to tackle both requests efficiently. By balancing urgency with importance and maintaining open communication, you can meet both client needs effectively without sacrificing service quality.

To prioritize and address two urgent client requests effectively: Assess Urgency and Impact: Determine which request has a higher urgency and greater impact on the business or client. Communicate Transparently: Inform both clients about the situation and provide realistic timelines. Delegate if Possible: If you have a team, delegate tasks to ensure both requests are being addressed simultaneously. Focus on Quick Wins: Start with the request that can be resolved more quickly to free up time for the more complex one. Stay Organized: Use tools like task lists or project management software to track progress and ensure nothing is overlooked. By balancing urgency, impact, and clear communication, you can manage both requests efficiently.

Primeiro avalio rapidamente qual das demandas está causando mais problemas, como faturamento parado, obriga??es fiscais n?o enviadas, ou algo do gênero. Se os dois tiverem os mesmos problemas nessa linha, me comprometo com eles que vou resolver, seja até a hora que for, em seguida. Em seguida, considero o cliente que mais terá prejuízo com a parada, e tento mobilizar o time só máximo, para atender os dois paralelamente, tirando recursos de outros clientes que n?o est?o com tamanha urgência se for o caso.