Understanding different working styles and conflict resolution styles is essential and helps depersonalize what is happening. Different styles communicate in different ways. Asking open ended questions is also an important skill in communication and resolving disputes.

When faced with stakeholders who have conflicting communication styles, the key is to listen actively and understand their perspectives. Start by identifying common goals to shift the focus from differences to collaboration. Adapt your communication style to meet their needs—mix data with emotional insights if necessary. Create a safe space for open dialogue, using neutral language to reduce defensiveness. Clarify any misunderstandings to keep everyone on the same page. Encourage compromise by exploring solutions that include elements from each perspective. Finally, follow up after reaching an agreement to ensure it’s working for everyone. This approach fosters respect and leads to a more constructive resolution.

Num situa??o de conflito a comunica??o é o primeiro elemento prejudicado. A estratégia mais eficaz é na primeira reuni?o estabelecer normas comunicacionais e comportamentais para os participantes. Cabe ao mediador provocar, a todo momento, a compreens?o da importancia do momento como oportunidade de composi??o de solu??o. Manter os participantes focado no objetivo da negocia??o juntamente com comprometimentos de cordialidade é a estratégia para uma boa comunica??o e atitudes respeitosas e cordiais.