Would say iunderstand your concerns about the accuracy of your medical records. I want to assure you that we take the integrity of our patients' records very seriously . Let's review your records together, and I'll explain each entry and the information it contains. If you have any questions or concerns, please don't hesitate to ask. Additionally, I can verify the information with the healthcare team, including doctors and other nurses, to ensure that everything is accurate and up-to-date. Reassure that we are committed to providing with the best possible care, and accurate records are a crucial part of that. Your trust and confidence in our care are essential to us, and I'm here to listen to your concerns and address them promptly.

I would try with understanding the origins of the concerns and explore that first.I would then follow up with a review of the records together (if the patient is amenable to this). If the patient is however insistent in his/her standpoint, I would request for an independent review of the documentation. The best way to mitigate this issue would be: summarise points of discussion at the end of the consult, offer sending a summary of the discussion points to the patient, always provide a line of communication to clarify doubts or questions I do think that addressing such issues should also happen within a reasonable time frame from the point of documentation, I.e. within 3 months.

The premise of this question is that medical records are always correct, but we need to acknowledge this is not always true. Rather than assume correctness and provide assurance, better to understand and interrogate the concern, because maybe the patient’s concerns are valid. If the record is correct, then the clinician has shown empathy and built trust by listening to rather than purely dismissing a concern with assurance. If the record proves to be incorrect, then you are saving a patient from future misunderstanding and misinformed decisions about their care, that could cause harm.