?? Stay calm: Focus on clear thinking and avoid reacting impulsively. ?? Assess the situation: Quickly gather information to understand the scope of the issue. ?? Prioritize tasks: Identify the most critical actions and address them first. ??? Communicate clearly: Keep all relevant parties informed with concise and direct updates. ?? Stay flexible: Be ready to adapt as the situation evolves.

The essence of an exceptional Facility Manager is rooted in calmness, cultivated through a wealth of knowledge and experience. This accumulation empowers them to navigate challenges with clarity, enabling them to identify the right steps to take when mitigating risks. Their reliance on factual data and thorough root cause analyses is crucial, but the real game-changer lies in the delegation metrics they implement. These invaluable tools not only enhance their decision-making but also instill a sense of calm during emergencies. By embracing these principles, Facility Managers can significantly elevate the efficiency and safety of operations, proving that a composed approach is key to successful facility management.

1st thing is to assess the situation and set priorities. Gather accurate and up-to-date information from the team and available systems. Assign and delegate tasks to the team as per the set priorities and everyone’s competency.

Quelques conseils pour garder son calme et agir : Ne pas foncer tête baissée, prendre le temps, s'informer de la situation. Prioriser : Identifiez les urgences les plus critiques. Déléguer : Si possible, en fonction des compétences présentes, confiez certaines taches à d'autres personnes pour répartir la charge de travail. Communiquer : Maintenez une communication claire et concise avec votre équipe et les personnes concernées. Respirer : Prenez quelques instants pour respirer profondément et vous recentrer. Rester positif : Une attitude positive peut aider à motiver vous-même et les autres. Faire une pause : Prenez une courte pause pour vous ressourcer. Chacun réagira différemment selon son état psychologique et physique.

What an interesting question, I think that maybe the best way is to live the situation, made mistakes and learn from them, every emergency situation is different and being calm and focused is a result of training, of having a good team that you can rely on, of having good information, also the knowledge to understand the root of the cause, the knowledge to look for alternatives. A good team that supports you with insights to make decision, the empowerment to make those decisions, the thrust of your manager that you are doing what is needed to return to normal condition. Sometimes it's just the experience of having overcome many crises and emergencies is what begins to give us the peace of mind to face them.