To handle an employee-client conflict, listen to both sides carefully to understand the issue. Address concerns calmly, focusing on clear communication and finding a solution that works for both. Keep things professional and aim to rebuild trust between the employee and client.

Navigating an employee-client conflict requires a calm and structured approach. First, it's essential to listen actively to both parties to understand their perspectives and concerns. Acknowledging feelings can help diffuse tension.

A neutral third party can provide an objective perspective and help guide the conversation towards a mutually agreeable solution. Ultimately, navigating an employee-client conflict requires empathy, strong communication skills, and a commitment to finding a resolution that satisfies both parties. By listening to both sides, facilitating open communication, clarifying expectations, and involving a neutral third party when necessary, you can effectively navigate tension between an employee and a client and maintain a positive work environment.

Listen Actively Begin by listening to both the employee and the client separately. Understand their perspectives, concerns, and emotions without interrupting.

Pour mieux résoudre ce problème il faut mettre en place une bonne stratégie de résolution de conflits. D'abord il faut écouter les deux parties mais séparément, pour comprendre la cause du conflit. Ensuite il faut chercher à les écouter tous les deux ensemble, en toutefois créer un environnement équilibré et neutre. Pour finir trouve un terrain d'entente sans partie prise. Comme ?a le conflit pourrait fini définitivement.