You're faced with dissatisfied patrons at the library. How can you effectively handle their feedback?
When library patrons express discontent, it's an opportunity to improve services and build trust. Here are strategies to handle their feedback effectively:
- Listen actively and empathize. Show genuine concern for their issue to make them feel heard.
- Offer solutions or alternatives when possible, demonstrating a commitment to service excellence.
- Follow up on the feedback, showing patrons that their input leads to real change.
How do you turn negative feedback into positive outcomes in your library?
You're faced with dissatisfied patrons at the library. How can you effectively handle their feedback?
When library patrons express discontent, it's an opportunity to improve services and build trust. Here are strategies to handle their feedback effectively:
- Listen actively and empathize. Show genuine concern for their issue to make them feel heard.
- Offer solutions or alternatives when possible, demonstrating a commitment to service excellence.
- Follow up on the feedback, showing patrons that their input leads to real change.
How do you turn negative feedback into positive outcomes in your library?